Knowledge Management Specialist Analyst

Job Description

• The Knowledge specialist will maintain, update and enhance content of databases (statistical and written content).
• The databases are used for a number of sales functions, including building proposals, pitchbooks, marketing and industry publications and general day to day business decision making.
• The individual must be self-motivated, have excellent project / time management skills, and focus to drive projects to completion within set deadlines.
• This position requires interaction with all levels of staff, including sales officers, relationship management, product managers, business managers and line staff around the world. They are required to write, edit or customize database responses to address specific client/prospect requirements or feedback from subject matter experts.

Key responsibilities include:

• Ensure that information in database(s) is current, accurate and consistent through database drafts and regular content reviews.
• Coordinate with subject matter experts to update database with new responses as products are enhanced.
• Ensure database works effectively by maintaining records, including folder structure, keywords, reviewer assignments and other relevant fields.
• Look for ways to provide additional value to our stakeholders, enhance efficiency within our team and strive for continuous improvement
• Reporting, regular and ad-hoc on asset usage and user activity
• Maintenance of users
• Co-ordination and compilation of SOPs for the Sales Enablement Group
• Ad-hoc projects

Formal Qualifications:

• University degree is essential
• course work in business, knowledge management, finance and/or marketing preferred.

Key Accountabilities/Major ResponsibilitiesKnowledge-Base Management

• Contribute to the centralized Knowledge-Base of materials used globally for sales collateral (proposals & presentations)
• be accountable for the quality and accuracy of information being added to the knowledge-base, by ensuring appropriate sign-offs and following SOPs
• Proactively write/edit and develop new / better content
• Contribute to improving and advance the visual representation of content for proposals & presentations.
• Partner, develop & manage relationships & review processes with the appropriate Subject Matter Experts to ensure that all Knowledge-Base materials are accurate and appropriately position the firm to win business.
• Partner with the global presentation & proposal teams to create and maintain the library of standard deliverables for self-service by users.
• Actively promote the use of the centralised Knowledge-Base by colleagues across the business
• Education, Support & Training
• Act as regional contact point for Sales Enablement Desktop support, training and education of new and existing users of the tool.
• Work within the tool to load assets, create new users and generate reports quickly and accurately.

Statistics Management

• Become skilled in the statistics management activities of the team, including data gathering, production of the IS Global Statistics Book, Autoprompt maintenance and statistics request processes.

Team Player

• Behave and operate at all times as a team player and a knowledge management professional. Represent the best interests of IS Sales and the Sales Enablement Group as your first goal in any interaction.
• Responsible for maintaining / writing and coordinating global team Standard Operating Procedures (SOPs) document, detailing step-by-step processes for BAU activities. Work with the Global Manager to incorporate the updated sections and distribute.
• Be proactive and contribute to discussion around refining processes, systems & methodologies to improve the quality of work completed by the Team as well as efficiency.
• Partner with members of the team on tasks, special projects and also reach out and build relationships with the members of the Sales Enablement Group.

Technology Vendor Management

• Perform user administration activities for QPA, including: adding and removing users, providing training, assisting with access issues
• Maintain up-to-date listing of system users to allow processing of vendor invoices, and designation of relevant fees to the correct user cost centres.
• Act as a point of contact for technical support for users, liaising with vendor support to resolve issues expediently

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Keyskills :
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