| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
1. Ensure end to end fault management for Enterprise Managed Network andservices.2. Deep understandineg of Enterproise services like L3VPN, ILL, L2VPNand VPLS services.3. Handle critical service related problems by coordinating at L3 level/Core IP FM / TAC4. Investigate faults / causes related to problems in Service / networkand provide RCA5. Handle and analyze Customer SR and recommend timely actions andsolutions6. Guide engineers for configurations, fault management and troubleshooting7. Segmentize the problem, assign and coordinate with relevant teams forTimly actions8. Automate best practices, innovative methods and procedures 9. Ensure customer problems are resolved as per the TAT and SLAprovided by the business.10. Carry out MIS reporting and analysis for trouble shooting anddevelopment of ENOC operations, 1. Knowledge of customer network and Managed services - processes andtools2. Problem solving skills3. Knowledge and Understanding of Enterprise MS KPIs4. Unserstanding MS services and customer notification process.5. Decision Making skills6. Ownership mindset
Keyskills :
troubleshootingtechnical supportdnsactive directorydhcpmis reportingproblem solvingmanaged servicesfault management