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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
1. Ensure L2/L3 level proactiveness for preventive and reactivemaintenance2. Prioritize faults to meet the defined SLA2. Handle emergencies and critical problems by coordinating at L3 level/ Vendor TAC3. Investigate faults / causes related to problems in system / network4. Deal with complaints and escalations raised by business/managementteams5. Handle and analyze trouble tickets and recommend timely actions andsolutions6. Guide engineers for configurations, fault management and troubleshooting7. Proactively identify problems and perform network database audit8. Automate best practices, innovative methods and procedures 9. Lead and support operations subsistence, operation tools andintegration, acceptance testing and handover10. Improve network and service availability , quality and performanceby taking necessary actions11. Carry out MIS reporting and analysis for trouble shooting anddevelopment of NOC operations , 1. Knowledge of telecom network and technologies2. Knowldege of Incident and Trouble Ticket Management Process3. Problem solving and analytical skills4. Communicationt skills5. Stakeholder management skills6. Decision Making skills7. Ownership mindset8. Process orientation
Keyskills :
mis reportingproblem solvingfault managementacceptance testingservice availabilitystakeholder managementmisnocvendortestinganalysisdatabasereportingownershipengineersmanagement