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Lead Analyst

5.00 to 8.00 Years   Mumbai City   20 Nov, 2020
Travelex India
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

JOB /ROLE PURPOSE:Responsible for the installation, configuration, maintenance and support of Networks and Secured Internet Infrastructure. Reports to Team Leader in UK.SCOPE:Working across Travelex worldwideQUALIFICATIONS & EXPERIENCE:EssentialAbility to resolve 2nd / 3rd level Network infrastructure support calls

  • Full understanding of concepts in Large Network Infrastructures, Internet and Firewalls
  • Experience of liaising with senior management on high profile issues.
  • Able to deputise for Technical Manager.
  • Minimum 5 to 8 years experience (depending on qualifications) in supporting LANs, WANs, Firewalls and Internet Infrastructure, including e-commerce environments
  • Experience of router configuration, routing protocols, Firewalls, VPN s, switching and VLANs
  • Experience with IT Security issues and Business Continuity Management
  • Must have a broad knowledge in the following areas of technology; telecommunications; desktops / servers; mainframe / mid range computing; messaging / Internet (e-); enterprise management systems; data management
  • Administration level certification such as CCNA, CCSA
  • A Graduate in any stream or higher
Desirable
  • Beneficial to have work experience with Financial Service Industry
  • Understanding of Support Operations.
CORE SKILLS:
  • Ability to administer, configure, troubleshoot and proactively manage large highly available network infrastructures using equipments like Cisco Routers, Layer 3 Switches and Firewalls
  • Be good at performance monitoring and capacity planning
  • Ability to lead in vendor management on commercial and service issues
  • Focus on improvement at support quality levels
  • Ability to develop sound relationships with service team leaders, other IT functions and customers
  • Ability to update skills and knowledge relating to future trends in Datacoms technology and industry standards
Excellent problem solving, planning, Decision making and organizing skills, a flexible approach with good verbal and written English communication skills
  • Ability to take a structured, methodical, disciplined approach to procedures and be in position to improve them if required
  • Ability to produce articulate and convincing proposals for network infrastructure development and for fulfilling business project requirements
  • Ability to lead and motivate other team members.
KEY ACCOUNTABILITIES:Principle AccountabilitiesMeasures of Success
  • Ensure that all Network problem calls are resolved within specified SLA s.
  • Where appropriate liaise with other support areas and 3rd parties to ensure problems are resolved within SLA.
  • When appropriate ensure proper escalation procedures are followed relating to Network issues.
  • Maintain accurate and up to date Network documentation.
  • Deliver out of hours support (24*7 on rota)
  • Ensure effective capacity planning procedures are in place and fully utilized.
  • Proactive monitoring and management of the network infrastructure to identify trends and potential problem areas
  • Thorough and effective use of operational procedures
  • Managing external network service suppliers on operational and implementation issues
  • Ensure any enhancement and project work is delivered to the agreed scope and on time and within budget (SLA)
  • Provide guidance on strategic development issues for network infrastructure
  • Able to assist in generating operational MIS and run service improvement programs
  • Comply with departmental policies (i.e. change control, security standards)
  • Comply with Company policies, audit and legal requirements.
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Keyskills :
routing protocolsjavafuture trendsservice improvementflexible approachcapacity planningenterprise management systemslayer 3reportingmentoringchange controlsqlit securitycisco routersdelivery

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