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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
RESPONSIBILITIES:Efficiently manage user relationships by actively addressing queries, concerns, and problems and servicing our rapidly growing user base. Synthesize, analyze, and communicate internally all of the diverse feedback from our listeners, across social media, email, and app store reviews. Be the voice of our users with Product and Engineering teams, sharing critical feedback, possible areas of focus, and uncover the small moments of delight we strive to find. Build and encourage a culture of delivering superior solutions for issues large and small, and create delight for our listeners. Develop and implement procedures to more effectively and efficiently handle user requests, persistent issues, and constantly better our performance standards. Build and share weekly reports on listener concerns, service failures, possible trends, and escalate issues on a timely and ongoing basis. Work with Product and Engineering teams to constantly better your understanding of our products and technology, and become increasingly self- sufficient. REQUIREMENTS : Bachelor s degree from reputable university. 6+ years experience in Customer Relationship Management, with expertise in handling user feedback through social media like Facebook, Twitter, and app stores like Google Play & Apple iTunes. (Prior experience in a reputed Social Media Agency will be ideal). Strong experience in handling inbound queries through email and social media, and fluency or solid experience working on software like ZenDesk, Desk, Freshdesk, or similar. Strong project management skills and ability to deliver and drive results. Exceptional communication skills both written and verbal including ability to communicate clearly and professionally at a level suitable for a variety of audiences. Okay, enough about what we expect from you here s what you can expect from us! We re a happy- go- lucky bunch, who thrive on making others smile. We re all stationery freaks. You may turn into one being around us! There s no such thing as a boring day. There s always a new challenge, something to learn, and customer insights to share. Lots of JioSaavn love, and of course, lots of music all around you!,
Keyskills :
customerrelations sla accounts basis customerrelationshipmanagement rolemodel southasia wallstreet socialmedia dataanalysis businessacumen managementskills projectmanagement ep ting appst thought