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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
NTT Global Networks Careers - Lead Engineer - Enterprise Network Operations Lead Engineer - Enterprise Network Operations Mumbai, India Mumbai, India Description JOB DESCRIPTION Job Title Enterprise Network Operations Associate Director Network Operation Engineering and Operations PRE- REQUISITE: Hands on troubleshooting experience in global e erprise LAN and WAN environment hands- on echnical subject matter expertise on experience HP, Aruba, and Juniper Technical expertise with , Dot1x, various flavors of STP) protocols OSPF, BGP) and Wireless technologies Knowledge of 2. RESPONSIBILITIES: Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/ security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. 247 Remote Management and M onitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup Act as an S ubject M atter E xpert for certain Network products Planning and execution of Change Management processes Creation of Method Of Procedure and/ or Standard Operating Procedure document Performance tuning of Network devices and creation of Service Improvement Plans Queue m anagement for escalated issues monitor ticket queue , ensure assign ment / resol ution and closure , work and resolve trouble tickets, handle ticket escalation Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution Planning and Perform upgrade of firmware Work with Hardware/ Software Vendors to resolve problems Train and Mentor juniors Interface with customer on calls and lead technical meetings Assist is creation of Root Cause analysis (RCA) Provide technical inputs for weekly/ monthly customer service review reports AND CERTIFICATION REQUIRED FOR JOB CCNA, CCNP, JCNIA, JNCIS is desirable. 4. EXPERIENCE: 7 + relevant experience 5. EDUCATION: Engineering Degree/ Diploma for recognized University / Board 6. OTHER SKILLS: communication skills written as well as verbal work on core technology platform ITIL process awareness Twitter Widget Iframe You have been redirected to a NTT Global Networks job page,
Keyskills :
automation java linux ootcause customerservice serviceimprovementplans itilprocess networkdevices standardoperatingprocedure customerrelations rootcauseanalysis subjectmatterexpertise changemanagement