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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
NTT Global Networks Careers - Lead Engineer - Network Operations Lead Engineer - Network Operations Description 1. PRE- REQUISITE: Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP) Hands on experience in MPLS, QoS and VoIP. Hands on experience for network troubleshooting in LAN and WAN environment. Strong Technical and subject matter expertise in at least one or more of the following specialties: Juniper/ Juniper EX4200/ Cisco Routers WAN Optimizers(Riverbed, Juniper, Citrix) Wireless Nexus Switches, VSS Alcatel 7750SR- c12 Alcatel 7470 ADVA Cisco GSRs Catalyst 3750/ 4948 Cisco Catalyst 3560 Understanding and expertise on security products (Firewall/ IPS/ SIEM/ SIM/ IVE/ SA/ Proxy) and Linux Provide comprehensive maintenance plans for change management review and approval, implement according to plan. Manage and Support MPLS backbone spanning across globe 2. RESPONSIBILITIES: Support the operations of advanced IP network/ security services and take escalations from Level 1 and Level 2 engineers and as directed by Operation Managers Working experience in a fast paced Network Operation environment Experience in Remote troubleshooting and diagnosis of network connectivity issues Working with a variety of customers and vendors (some technical some non- technical) Must be able to communicate technical jargon to non- technical people Receive calls from customers and work trouble tickets to resolve customer escalated network and security issues Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution Perform complex changes on the Network and Security devices Work with Hardware/ Software Vendors to resolve problems Work a rotating shift schedule Manage Global Operations Center shifts and exchange handoff between various shifts Manage daily work distribution for Global Operations Center Become SME for few priority customer accounts and to be proactive to improve customer service. Train and mentor engineers. Participate in various Network and Security projects. Participate on weekly/ monthly/ quarterly service review calls with customers. Contribute in providing appropriate content for the weekly/ monthly/ quarterly service report Perform other duties as assigned. 3. TRAINING AND CERTIFICATION REQUIRED FOR JOB CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable. 4. EXPERIENCE: 7+ years relevant experience5. EDUCATION: Bachelor degree in Electronics/ Computers/ IT preferred6. TECHNICAL AND OTHER SKILLS: MS Office proficiency Aptitude and desire to learn advanced IP network services ITIL process awareness Twitter Widget Iframe You have been redirected to a NTT Global Networks job page,
Keyskills :
automation java linux iscorouters itilprocess routingprotocols networkservices globaloperations customerrelations msoffice subjectmatterexpertise securitydevices securityservices changemanagement