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Lead - Operations and Customer Care

8.00 to 10.00 Years   Mumbai City   09 Jun, 2023
Mahindra business & consulting services pvt ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    • AdventuRush is looking for a dynamic leader with a background in Travel &Tourism and Hospitality industry, with minimum 8-10 years of experience, who is a self-starter and can help build the business operations to scale. If selected, you will get an opportunity to be part of a leadership role, driving OKRs in a 0 to 1 story & growth thereof for a startup within one of the largest Indian conglomerates.
    • Business Operations Management - Responsible for smooth functioning & operational scaleup
      • Business Process Management
      • Manage all Categories of Experiences
      • Vendor Identification & Management
      • Day-to-day financial management
      • Website Backend Management - CMS
    • Customer Support
      • Order Management
      • Post Sales Management
      • Escalation & Crisis Management
    Skills
    • Customer Experience Management
    • Operations Management
    • Vendor Management (Identification, Evaluation and Onboarding)
    • Negotiation
    • Team Leadership
    • Root Cause Analysis
    • Well versed with tourism landscape & key locations and experiences
    • Ability to see big picture & contribute to larger business apart from core role
    • Logical thinking
    • Problem Solving, even in tough situations
    • Agile & Adaptive
    • Collaborative & Team Player
    • Decision Making
    • Proactive
    • Stakeholder Management
    Education Qualification MBA/ MMS/ PGDM in Operations General Experience 8-10 yrs . Operations management experience preferredJob Segment: Automotive ,

Keyskills :
dynamic leaderbusiness operationssales

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