hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Lead Operations Support

6.00 to 11.00 Years   Mumbai City   12 Jul, 2019
HR Ace
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMerchant Navy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

To manage & drive Regional Service Operations for the Hub & ensuring effective implementation of strategies designed by HQ for KPI delivery Position involves following areas of responsibility

  • To manage Hub SO teams
  • Ensure effective implementation of SO strategies across Hub
  • Managing various Hub vendors & reviewing vendor performance on monthly basis
  • Identifying operational challenges & facilitating regions with support& enablement
  • Cascading Strategies & hand hold implementation till region/hub gets control
  • Plan monthly reviews with regions for performance improvement
  • Liaises with Regional heads & seek their inputs in implementation of SO activities
  • Share best practices among Regions/Hubs for benchmarking process efficiency
  • Responsible for maintaining SO cost within AoP
  • To roll out standardized business model for various SO processes to suit cost within AoP and manage with higher productivity norms
  • Track Collections & Bad debts on monthly basis for Hub Operations
  • Ensure process compliance in operations & audit/review periodically
  • To design Regional initiatives for Collections, recovery & bad debts improvement
  • Effective Vendor Management and Payments to Agencies
  • Maintain & Control SO Cost as per AoP
Span of control: Geographic HQ (SME+TC) No. of reports (direct & indirect)- if any Direct 1 Indirect Through Regional SO Heads for regions under control - 3 Key Customer External Customers, BU Leads, Various process execution Agencies, 3rd party vendors for centralised operations Internal Other teams in Customer Service, Sales, Billing Operations, Dispute Resolution, Carrier Settlement, Internal Audit & QualitySkills
  • Proficient in MS Office utilities
  • Knowledge of telecom industry for automation initiatives
  • Knowledge of DoT Compliances, collection and recovery processes and billing system
  • Strong analytical Skills & Decision Making skills
  • Knowledge of customer service processes
  • Developing a Winning Team
Qualification Graduate/Post Graduate and preferably MBA with relevant experienceOverall Work Experience Minimum 8-12 years industry experience with strong knowledge of functional domainBehavioural Attributes
  • Man manager & a strong Team Leader
  • Able to work under high pressure without losing sight of targets
,

Keyskills :
deliverymisreportingsalesrocesseffiinternalauditdisputeresolutionhighpressurecustomerserviceprocesscomplianceanalyticalskillsvendormanagementmsofficestronganalyticalskillsserviceoperations

APPLY NOW

Lead Operations Support Related Jobs

© 2019 Hireejobs All Rights Reserved