Lead - Technology Product - NGO

Job Description

Roles and Responsibilities:- Youll define the mission, vision, and guiding principles for our most critical, strategic GoodCSR Platform elements; set the objectives, analyze data to inform decisions, drive customer and business outcomes, and influence the resourcing of your key initiatives to ensure they get done.- Youll identify and define new product initiatives to drive the overall GoodCSR flywheel, while maintaining a strong customer focus. In addition, youll ensure that the vision, architecture and execution of the NGO/beneficiary facing products used by our GoodCSR Platform and Partners.- Youll ensure tight alignment between our overall GoodCSR Platform strategy and our partner experience, and accelerate our mission to build a world-class sales experience for both agents and customers- Youll conduct customer discovery initiatives to uncover unmet customer needs and new market opportunities, improve business KPIs, and build data assets that give you deep understanding of the health of your product and opportunities for improvement. Youll use insights from this work to thoughtfully create strategies to improve customer experience through the sales lifecycle, and will be a relentless advocate for the customer on the GoodCSR executive leadership team- Youll build a product roadmap prioritized through diligent value-at-stake analysis and partner with Engineering teams to balance investments to scale our product capability. Youll test and learn, fail fast, rapidly iterate, and find creative ways to improve GoodCSR Platform and achieve end customer outcomes- Youll communicate and align with senior leadership throughout GoodCSR. You will effectively paint with context and drive high quality decisions.- Youll balance priorities across Marketing, Product and Design, Engineering, Operations, Finance, and more with clarity, candor, and a firm focus on your product strategy and north star metricsQualifications, Skills & Experience:- 8 or more years as a Product Manager or Technical Product Manager leading Product / Engineering teams in an Agile environment.- An entrepreneurial mindset, with a bias for customer focused innovation. Your customer obsession and data-driven decision-making will have become methods for finding insights that drive product priorities and strategy- Excellent analytical skills with demonstrated experience turning data into actionable insights, clear opportunities, and viable solutions.- Knowledge of complex government ERPs/ service delivery systems in India, and ability to work with government counterparts for any data exchange or systems integrations needs- Ability to liaise with solution developers in order to both write functional requirement specifications, as well as was work with the developer team to oversee product development end-to-end- Excellent organizational and cross-functional leadership skills. Your stakeholders praise your communication and collaboration, even though you say no to them sometimes- The ability to develop communications frameworks that spur understanding, compel action at all levels in the organization, and deliver value to your customers- An entrepreneurial spirit and a demonstrated track record of success creating large customer and business outcomes- A bias to action and an ability to work at tempo to meet deadlines, handle and prioritize simultaneous requests, and manage large, cross-functional efforts- If you have subject matter expertise with CRM, Sales Tools and building products for agents, thats a plus- It is advantageous to have PMP or Prince II certification, Roles and Responsibilities:- Youll define the mission, vision, and guiding principles for our most critical, strategic GoodCSR Platform elements; set the objectives, analyze data to inform decisions, drive customer and business outcomes, and influence the resourcing of your key initiatives to ensure they get done.- Youll identify and define new product initiatives to drive the overall GoodCSR flywheel, while maintaining a strong customer focus. In addition, youll ensure that the vision, architecture and execution of the NGO/beneficiary facing products used by our GoodCSR Platform and Partners.- Youll ensure tight alignment between our overall GoodCSR Platform strategy and our partner experience, and accelerate our mission to build a world-class sales experience for both agents and customers- Youll conduct customer discovery initiatives to uncover unmet customer needs and new market opportunities, improve business KPIs, and build data assets that give you deep understanding of the health of your product and opportunities for improvement. Youll use insights from this work to thoughtfully create strategies to improve customer experience through the sales lifecycle, and will be a relentless advocate for the customer on the GoodCSR executive leadership team- Youll build a product roadmap prioritized through diligent value-at-stake analysis and partner with Engineering teams to balance investments to scale our product capability. Youll test and learn, fail fast, rapidly iterate, and find creative ways to improve GoodCSR Platform and achieve end customer outcomes- Youll communicate and align with senior leadership throughout GoodCSR. You will effectively paint with context and drive high quality decisions.- Youll balance priorities across Marketing, Product and Design, Engineering, Operations, Finance, and more with clarity, candor, and a firm focus on your product strategy and north star metricsQualifications, Skills & Experience:- 8 or more years as a Product Manager or Technical Product Manager leading Product / Engineering teams in an Agile environment.- An entrepreneurial mindset, with a bias for customer focused innovation. Your customer obsession and data-driven decision-making will have become methods for finding insights that drive product priorities and strategy- Excellent analytical skills with demonstrated experience turning data into actionable insights, clear opportunities, and viable solutions.- Knowledge of complex government ERPs/ service delivery systems in India, and ability to work with government counterparts for any data exchange or systems integrations needs- Ability to liaise with solution developers in order to both write functional requirement specifications, as well as was work with the developer team to oversee product development end-to-end- Excellent organizational and cross-functional leadership skills. Your stakeholders praise your communication and collaboration, even though you say no to them sometimes- The ability to develop communications frameworks that spur understanding, compel action at all levels in the organization, and deliver value to your customers- An entrepreneurial spirit and a demonstrated track record of success creating large customer and business outcomes- A bias to action and an ability to work at tempo to meet deadlines, handle and prioritize simultaneous requests, and manage large, cross-functional efforts- If you have subject matter expertise with CRM, Sales Tools and building products for agents, thats a plus- It is advantageous to have PMP or Prince II certification,

Keyskills :
subject matter expertisesetdata exchangesalesservice deliverypmpproduct developmentcustomer focusproject administrationanalytical skillsrecord of successproduct strategyrequirement specificationsagile