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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Exp: 8 yrs to 12 YrsQual: Graduate / MBA Job Responsibility:To develop the training framework and conduct Product Process training to meet requirements of quality delivery by the Service delivery teamDevelop training framework based on training need identification of the Service Delivery teamConduct training sessions independently to train new hire resources on end to end process.Provide training to existing resources with quality feedback and deliver cross functional trainings/ top- up trainings on service deliveryCapture process changes, update modules and provide periodic training for process changesCreate documentation via modules along with process map work instructionsCreate case studies based on real life operations scenariosFollow up post training with evaluations to assess level of knowledgeTechnically aware about the telecom related Terminologies related to MPLS, ILLHands on Working Experience Knowledge of Telecom Service Delivery Life Cycle Applications ToolsAnalytical mindset, Logical thinking ReasoningDrive for Process Improvement InitiativesMicroSoft ExcelVisio AwarenessTeam management in Project Managing Enterprise Service Delivery,
Keyskills :
documentation mpls management analytical map training operations enterprise uc workingexperience lifecycle telecomservicedelivery teammanagement casestudies processtraining processimprovement servicedelivery