Lean Operational Excellence

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.Make an impact every day with Trust, Data and Resilience (TDR)Our TDR team sits within the Group Operations function and is responsible for mission-critical areas including cyber, information, data, privacy and resilience. These are challenges that impact our clients globally. Our TDR team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day. They thrive in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. TDR chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers. With us, you ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.The Role ResponsibilitiesJob PurposeThis position will be responsible for assisting the Lean Leads in managing and facilitating Lean projects in support of business objectives.

• Partner with key leadership and management stakeholders to assess current processes and identify process improvement opportunities utilizing voice of the customer (VOC), organizational, analytical, Lean problem solving methodologies.
• Support the Lean Lead to drive of projects within the business, supporting management/cross functional decisions by communicating the enterprise-wide changes to employees and helping them to learn, understand, adjust and grow with the business s Lean transformation.
• Be an active change agent by working on complex projects and leverage influencing skills that come from prior Lean / change management experience gained with a global organization involving multiple stakeholders and countries
• Align the LEAN Operational Excellence journey for the Product Operations vertical with the agreed plans
• Accountable for creating awareness and acceptance of LEAN among all levels within the Operations in the Hub and Country Operations

Key Result Areas

• Drive agreed LEAN projects & Lean Management in the Product Operations Vertical job holder is responsible for
  • Meet Charter Goals
  • Effective stakeholders engagement
  • Provide support for LEAN projects run by other LEAN LEADS in the Hubs and the countries
  • Provide Support and drive the adoption & sustained implementation of Lean Management in individual units in the Product Vertical.
• Work with the LEAN LEADS to identify LEAN Training agenda for Hub and country operations staff & drive certifications basis on analysis done on each Product Vertical
• Assisting in Execution of end to end projects to achieve the reengineering targets as defined by Operations Excellence leadership team
• Assisting in developing a metric framework that can be applied to the programme to enable outputs and successes to be measured and communicated both in the short-term and the longer-term
• Promoting and supporting a culture of process improvement through the use of lean processes and tools

Our Ideal Candidate

• Post Graduate (Dip/Deg in Engineers and MBAs preferred)
• Should have overall 3 - 5 years of experience in Operations in Banking Operations/ Wealth Management /Retail Operations
• Lean Sig Sigma Green Belts preferred
• Knowledge of Statistical software like Minitab, RPA Automations, Data Mining is an added advantage

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
voice of the customerdata mininglean projectslean processesproblem solvinglean managementequipment supplychange managementwealth managementbusiness solutionprocess improvementstatistical software