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Linux Engineer L2

3.00 to 8.00 Years   Mumbai City   20 Aug, 2019
NETMAGIC IT SERVICES PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!We are Opening forLinux Engineer - L2Primary Responsibilities:

  • Carry out the advance level of troubleshooting on Linux OS and applications
  • Responsible for guiding L1 resources technically
  • Work in a 24 X 7 Environment (NOC).
  • Extend technical support the Clients over email and phone.
  • Good communication written and verbal.
  • Responsible for the up time of the various client projects being managed / monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
  • Shift report generation on daily issues handled / escalated in the form of Daily reports.
  • Work on the change request and new Installations
  • Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
  • Monitoring & Management of Backup Application
  • Support Mail applications
  • Ensure earlier resolution to the issues to meet SLA
  • Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
  • RHEL Cluster / equivalent cluster good to have
  • Satellite knowledge must
Regards,HR Team

Keyskills :
databaseinuxositinfrastructurelinuxengineerlinuxsystemadministrationlinuxservershellscripting

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