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Linux Engineer - L3

6.00 to 11.00 Years   Mumbai City   27 Oct, 2020
Netmagic Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNetwork / System Administration,General / Other Software
EmploymentTypeFull-time

Job Description

Primary Responsibilities:

  • Carry out the advance level of troubleshooting on Linux OS and applications
  • Responsible for guiding L1 & L2 resources technically
  • Work in a 24 X 7 Environment (NOC).
  • Extend technical support the Clients over email and phone.
  • Good communication written and verbal.
  • Responsible for the uptime of the various client projects being managed / monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
  • Shift report generation on daily issues handled / escalated in the form of Daily reports.
  • Work on the change request and new Installations
  • Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
  • Monitoring & Management of Backup Application
  • Support Mail applications
  • Ensure earlier resolution to the issues to meet SLA
  • Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
Technical Skills:
  • Strong Linux fundamentals
  • Hands on experience on DNS
  • Experience on any of these apps, Apache, MySQL, PHP,
  • Knowledge of any mail application like Qmail, Postfix.
  • Working knowledge on any hardware like HP/Sun/IBM/Dell
  • Working Knowledge on any LDAP, Tomcat, Weblogic / Websphere / JBoss application and backup application will be an added advantage
,

Keyskills :
linuxmysqlsambatroubleshootingftpfollowing uptechnical supportreport generationphpslaldapmailjbossemailqmailapachetomcatmatrixvendors

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