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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Management Consulting / Strategy |
Functional Area | Technical Support / HelpdeskGeneral / Other Software |
EmploymentType | Full-time |
We have following requirement.We are looking for candidates for Support Engineer position. Position Name: Support Engineer Linux certified (preferred), up to 1 year experience in L1 support or both. Able to work in shifts 24/7. Participate in systems support based on an on-call rotation model ensuring availability. Excellent interpersonal and organizational skills Able to communicate effectively internally and with clients overseas Knowledge of ITIL Processes Responsibilities: Linux/Windows Operations & Service Desk request handling General IT Administrative tasks: Create, change and delete accounts, groups, projects, repositories, etc. Linux/Windows Patching tasks, Server Setups/Rundowns (VMs & PSs) Backup verification, Software Compliance and Antivirus status checks & Incident management Infrastructure Health Monitoring (VCenter-Sphere), Escalate Non-Standard Service Requests Inventory management CMDB using GLPI tool. Knowledge &/or Hands on Active Directory, JIRA & Confluence, ANSIBLE is required Event Management, Log Management (Review logs and create incidents) & Design website security policy Create service level agreement (SLA) and Service Desk (SD) reports. Writing Knowledge Base entries as and when expected & Platform Documentation Knowledge of Cloud Operations & Processes is a big Plus Basic Knowledge of various Monitoring/Deployment/Virtualization tools is required Good knowledge of Microsoft Office especially Excel Note: 1. Passports: Required(at least applied) 2. Fresher s with Linux certifications (L1 support) are also preferred. Candidates from Western line are preferred, Central line can be considered(Dadar, Ghatkopar, Kurla, Vikroli)Salary 2 Lac To 4 Lac P.A. Industry IT Software - Application Programming / Maintenance Work Experience 0 - 4 Years Qualification Higher Secondary,
Keyskills :
troubleshooting windows msoutlook operatingsystems servicedesk eventmanagement microsoftoffice etw king servicelevel logmanagement knowledgebase activedirect softwarecompliance invent ymanagement