Looking for Project Manager - APS

Job Description

*About BNP Paribas Group:BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.About Business line/Function :Fresh APS UK and HK ManagerBNP Paribas IT teams are providing infrastructure, development and production support services to allapplications used worldwide by all business lines. There is a great variety of technologies andinfrastructures from legacy systems to cutting edge Cloud technologies.Within BNP Paribas Group IT, teams are organized in different divisions. Fresh APS consists of the production support teams that handles all Fresh Applications.Current position filled will be managing below Fresh Applications:
1. LRR
2. LAP and Data Foundations
3. Exchange Layer
Job Title:Project ManagerDate:19-Apr-23Department:ITGLocation:MumbaiBusiness Line / Function:ITGReports to: (Direct) NAGrade: (if applicable) (Functional) Number of Direct Reports:15Directorship / Registration:NAPosition PurposeTeams are spread across London, Mumbai and Montreal. Within the department, a dedicated Application Production Support team was created to improve quality of service, security, monitoring and reporting.Applications to be supported include Tier 1 corporate banking and finance systems, security systems, governance and compliance. Members of the team will work with a wide variety of core technologies (Windows, UNIX, Sybase, Python, C++, Shell Scripting,Autosys) and be located Mumbai. Project manager will be managing these APS teams and handling the support spread over multiple locations Responsibilities Direct Responsibilities
• • Familiar with managing rotational shifts in 24x7x365 environment.
  • Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with
  • minimal or no supervision.
  • Excellent written, oral and presentation skills.
  • Should be able to articulate technical concepts in documentation
  • Be single point of contact for technical escalations.
  • Coordinates with onshore teams; interface with customers, vendors and partners for issue
  • resolution.
  • Help and support BAU team for any critical incident or task
  • Support Change and Capacity Planning
  • Has certifications and formal trainings in the chosen area.
  • Defines implements, enforces standards, and understands exception handling.
  • Proposes solution alternatives, provide impact analysis for any technical changes.
  • Translates high-level objectives into low-level work modules and tasks.
  • Performs requirements gathering and design
  • Assists the Team Leads in maintaining SLA adherence.
  • Defines implements, enforces standards, and understands exception handling.
  • Proposes solution alternatives, provide impact analysis for any technical changes
  • Have Hands on experience in Unix , SQL, Autosys, Python, C++
Contributing Responsibilities
• Mainly working for LAP system and Banking applications, working with end users, business analysts and developers.
  • Consolidating existing knowledge database (Wiki)
  • Automating processes for common tasks and reporting
  • Providing input to technical designs
• Managing issues and requests logged through Service Now and JIRA
  • Direct problem resolution or bug logging
  • Working with developers managing application/server access
• Building expertise in other applications & technologies supported by the team.
• Change Management
  • QA sign off for new application releases.
  • Complete the change management cycle.
• Problem Management
  • Creating problem tickets for the recurring issues
  • Relating incidents to the respective problem tickets
  • Tracking Problem Tickets regularly
• Incident Management
  • Managing incidents and make sure the actions are taken considering priority to manage the SLA
  • Following the agreed Incident Management Procedure
  • User Communication with respective to incident analysis and resolution
  • Tracking Incidents regularly
Technical & Behavioral Competencies
• Minimum 16 years of education required
• 12 + year experience with Team management experience of 5 + years minimum
Specific Qualifications (if required)
• LINUX
• Shell Scripting, Python
• ASE/IQ Sybase
• C++
• ITIL V3 Foundation desirable
Skills Referential Behavioural Skills : (Please select up to 4 skills)Ability to collaborate / Teamwork Attention to detail / rigorCommunication skills - oral & writtenAdaptability Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Choose an item.Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 12 years Other/Specific Qualifications (if required), *NA

Keyskills :
retail bankingcustomer relationsjavareportingv3 foundationproject management