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Looking out for a Customer Engagement Officer at Ghatkopar Location

1.00 to 3.00 Years   Mumbai City   14 May, 2019
TALENTSTACK CONSULTING PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
Industryedical / Healthcare
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

What we can offer:

  • An ego-free work culture & chance to be a part of growing start up team
  • Daily challenges to be a better thinker & problem solver
Responsibilities:
  • Handle about 80-100callsonleads generated for clear aligner (Smile correction/ Smile straightening) services on our digital platforms.
  • The initial call will be primarily a sales pitch followed by issue resolution and query handling.
  • Describe the services and USPs of the same and try to generate maximum conversions.Continuousfollow ups with Potential clients/ patients.
  • Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.
  • Tabulate and record responses from all channels on excel. Generate relevant reports from the same.
  • Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
  • Analyse quality of calls and strive for improvement.
Requirements:
  • 2-4 years of experience in Tele Sales
  • Bachelors Degree in any discipline
  • Excellent communication skills, both written and verbal
  • Strong problem solving and analytical skills
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
Benefits:
  • High variablepayouts

Keyskills :
communicationoperationssalesolveranalyticalvisituspsbenefitsconversionsskillsscheduleproblemsolvingresolutionissueexcel

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