Mainframe Batch & Console Operations Admin

Job Description

Your Role and Responsibilities You and IBM India IBMs Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award Best Employer of People with Disabilities and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace We advocate for fairness and equality as everyone is, and always has been, welcome at IBM. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. Business Unit Introduction Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services. Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation. Who you are As Computer Operator - Mainframe Batch & Console Operations Specialist, you are responsible for monitoring, controlling and operating complex computer systems, networks, applications, Batch & Console management. and/or Mainframe system in a multi-vendor environment. What will you do

• Responsible for computer operations environment - operating systems, application systems, terminology, infrastructures, languages, libraries, tools, processes, and procedures
• Monitor and manage critical path processing for all systems in a multi-system environment
• Provide first-level problem diagnosis and resolution using solving procedures to resolve moderately complex problems; they recognize a wide variety of problem conditions and may recognize the customer-base impact and severity of those conditions
• Identify the need for, document, and update department procedures with approval from the manager
• Provide technical support to customers, resolving moderately complex issues/inquiries regarding systems, applications, and data
• Analyzing first level problems as per the service agreements, resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, performing I/O (tape and print) duties where appropriate

Required Technical and Professional Expertise

• Minimum 5+ years of experience in executing mainframe batch & consloe jobs utilizing the ESP scheduling application
• Ability to utilize MVS and JES2 commands to display jobs, queues, lines, and interact with attached hardware/peripherals
• Experience in monitor and update dashboards with an understanding of service level agreements and critical issue
• Demonstrated experience with JCL and restarting failed batch jobs
• Willingness to work in 24/7 shift environment (including nights, weekends and holidays)

Preferred Technical and Professional Expertise

• Demonstrable experience in tools like Netview, Control-M, OPS/TWS, CA7, Zeke
• Demonstrated ability in MF skills: z/OS (OS/390) related operation Skill (JES2, VTAM,etc), CICS/ IMS/DB2 zHMC
• Working Knowledge in assembling a SWAT team of technical support people (other levels of support, across platforms as required)
• Experience in Driving restoration plans along with contributing to the outage review or RCA process as required
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

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Keyskills :
it servicesmusic makingservice levelglobal deliverytime managementdesign thinkingcreative designaudio masteringmanaged servicessupport servicestechnical supportoperating systemssystems managementclient requirements