Manager AME SnT Governance

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe Manager Payments and Financial Transacting represents the Operational role in Retail COO function to carry out activities as mentioned below for Retail Products:Ensure the key activities mentioned below is performed as per the laid down procedures and agreed service level agreement with the stakeholders.

• ATM/CDM Disputes
• Handling ATM/CDM reconciliation exceptions - O/S entries
• Archival of Journal Rolls
• Reverting to business on status of CO & Follow ups
• Preparing & dispatching deceased reply letter to court
• CEMS statements checking and send to the customer
• GBS Complaints monitoring & Governance
• Payments teams Reject Log details checking
• Printing C400 statements for Legal/Collection
• Saadiq Switch entry
• Queries from various teams
• Cashier orders cancellation/re issuance
• BASE 11 exception monitoring for Debit / Card cards
• Handling FD queries
• FD Scanning Request for Corporate Customers
• Loans queries
• Scanning related requests
• Cashier Order Cancellation, reissuance & remittance for closed CASA
• MasterCard Connect User list sharing with team monthly
• Physical printing of CO letters & handing to dispatch team
• Providing details of Active Loans to Collections - EOSB
• Clearing in-country activities
• Work on new ways of working, HCD, A3 etc.

People and Talent:

• Responsible for driving appropriate culture and values within the team. Working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for the Retail
• Sound knowledge of financial documentation, general banking law and practices.
• Exposure to procedure improvement techniques and hands on experience in re-engineering exercise.
• Be conversant with operational risk management techniques.
• Strong communication & interpersonal skills

Risk Management:

• Ensure that all in-country Processes and related PN s are fully compliant with the prevalent Group Policies & Procedures and Regulatory Directives / Guidelines (as applicable)
• Demonstrate a sustained proactive approach towards identifying potential risks & process gaps. Ensure adherence to Incident Management Protocol and Group OR Procedures with respect to timely escalation and acceptance by appropriate authorities, updates and mitigation actions. Work actively towards reducing CST exceptions.
• Reduce operational losses / revenue reversals
• Timely Review/completion of COPMAN risk controls assigned
• Ensure Nil Internal & External Audits / Peer Review failures
• Work jointly with the Risk team to conduct e2e reviews of High/ Medium Risk processes.
• Participate in BIA, BCP and DR through the year.

Governance:

• Responsible for the effective Governing GBS team on all retail related activities executed in Hub.
• Responsible for escalation of issues, blockages, challenges and trends to the unit manager.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Should have understanding of the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Perform activity as per the DOA given by the Unit head.

Key Stakeholders:

• Retail Compliance and FCC
• Retail Finance
• Retail Business
• Frontline/ RM
• CMO
• Collections
• GBS

Our Ideal Candidate

• Solid knowledge of Retail Banking products and operations of branch and other distribution channels.
• Relevant business experience in operations, business analysis or project management.
• Clear understanding of the Bank s Operational Risk Framework or equivalent experience gained in other organisations
• Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
• Strong analytical skills, detail-focused with the ability to interpret large volume of information
• Problem solving skills with ability to influence across all levels of business
• Ability to independently drive initiatives with minimum hands-on supervision

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
operational risk managementenvironmental impact assessmentbanking lawservice levelretail bankingexternal auditrisk managementpoliciesprocedures