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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| EmploymentType | Full-time |
Roles and ResponsibilitiesJob Overview:This role would lead strategic and tactical initiatives related to continuous improvement and service excellence for the Global Shared services (GSS) team spread across geographies/locations. This role would own the setup of service excellence metrics, driving CI culture using innovative techniques, deployment of Lean methodologies and build process improvement capabilities within the GSS team by conducting training and facilitation sessions.This role would assist Head - Continuous Improvement & Transformation to implement site-wide CI initiatives, setting up and rolling out new frameworks, approaches and providing inputs on thought leadership.Job Responsibilities:20% of the timeSupport GSS extended leadership team in executing the service excellence strategy and frameworkAssist with prioritization of process improvement opportunities and ensuring clear ownership and delivery of improvements.Collaborate with global stakeholders for implementing initiatives that drive value.20% of the timeDeep dive into current business practices and processes to identify improvement opportunitiesLead/drive improvement initiatives such as facilitating/conducting Value stream mapping (VSM) sessions, present and future state process design, improvement of key metrics like Cycle time, Takt time, Process Efficiency, First time Right% etc.20% of the timeAdvance CI culture across the GSS teams using innovative techniques and toolsTrain employees on CI fundamentals & methods to identify and implement process improvement initiatives20% of the timeTransformation projects:a. Work collaboratively with global teams to develop and implement ideas that drive business valueb. Lead Lean initiatives to eliminate waste, standardize processes/practices, develop action plans to achieve service excellence and customer satisfactionc. Help teams in setting up and standardize operational, service owner and business outcome metrics10% of the time SupportCI/Transformation Head and other leaders in executing the service excellence strategy10% of the timeTrack, approve & report cost savings post implementation of improvement initiatives, implement site-wide CI initiatives, setting up and rolling out new frameworksDesired ProfileEducationMinimum Degree Requirements: BachelorsPreferred Degree Requirements: MastersPreferred Major Area of Study: Shared Service Operations / Quantitative BackgroundRequired Professional Certifications: Lean Six Sigma Green BeltPreferred Professional Certifications: Lean Practitioner certification, PMPExperienceMinimum years of related experience required: 8Preferred years of related experience: 10Specific Job Experience or Skills NeededTechnical Skills:o Proficiency in MS Excel, Word, PowerPoint, Visio and Minitabo Experience in SharePointo Lean & Continuous improvement methodology & toolso Project management principlesSoft Skills:o Good Verbal & Written Communicationo Analytical thinkingo Interpersonal skills ability to communicate effectively across all levels & in multi-culture environmento Ability to influenceo Problem-solving mindseto Fast decision makingo Ability to prioritize & manage timeCertified on and hands-on with continuous improvement tools, including deploying Lean methodology, conducting VSMs for medium to large projects/initiatives, change management, knowledgeable of best-in-class industry benchmarks for service performance managementDemonstrated experience in Project Management (Medium and Large projects)