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Manager, Clinical Support

3.00 to 5.00 Years   Mumbai City   17 Mar, 2020
Align Technology
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Description

Experience: 13 to 18 years which includes 3 to 5 years of working experience in a corporate environment

Qualification: Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.

Deliver Results:

  • Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target for India or markets responsible for by partnering with sales team to visit customers who need intensive clinical support
  • Responsible for the working with assigned accounts and team within organization, including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success such as
  • Assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues;
  • Reviewing first 5 ClinChecks of newly trained doctors;
  • Reviewing ClinChecks for customers who need assistance;
  • Transferring cases that need expert advice to clinical consultants;
  • Preparing clinical materials to send to dental professionals;
  • Communicating with company on various clinical support issues;
  • Providing clinical training to new staff;
  • Provide all appropriate reporting to the South Asia Clinical Support Manager including feedback from customers on a weekly and monthly report
  • Work closely with co - colleagues to develop a high - performance team in India.

Drive the Best Outcomes:

  • Provide Product and Clinical Training and knowledge to assigned accounts.
  • Provide appropriate training and field coaching as required to all India Team members, distributors and all external customers.
  • Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling
  • Ensure professional dress code and attitude is maintained at all times
  • Keep abreast of what competitors are doing; and update India Marketing Manager of market intelligence and pulses in the market
  • Providing continuous education to staff especially sales and marketing team and training when there is new product launch
  • Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc.
  • Be responsible for all quality updates records and customer product feedback for India market.

Lock in Key Relationships:

  • Engage certified doctors and develop potential for new cases; engage non - certified doctors and establish their potential as a company provider and current submitters to develop organization s business
  • Clinical event and speaker management
  • Plan and arrange the clinical events that suitable for the market and coordinate with the India plan an educational pathway
  • Manage to engage speakers to clinical events with pre - event preparation and post - event follow up and report the feedback to India team

Requirement / Criteria for the Role:

  • Experience in training dentists/orthodontists
  • Proficient in English
  • Effective communication and presentation skill
  • Provide support to audit processes and quality management system as required
,

Keyskills :
new product launchquality management system south asiamarket share product launchclinical support clinical trainingmanagement sy

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