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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
` Position AM/DM - Customer CareBusiness Unit/DivisionMahindra Agri Soltuions (Grapes Business)Reports To DGMPlace of Posting Mumbai Responsibilities & Key Deliverables1. Understand customer expectations and create service strategies & systems to meet / surpass customer s expectation, enhancing Brand image and thereby creating Customers as Promoters of business.2. Offers effective support to customers for all their needs.3. Leverage IT to improve efficiency of customer support systems to handle increasing volume of customers.4. Understand emotional needs of customers from us, as a fruit supplier and develop a personal repo.5. Offering delightful customer experience & creating high engagement with a view to devlop a long lasting relationship with a personal touch.Job RequirementsExperience (years)3-5 yearsIndustry Preferred Previously in customer care role.QualificationMBA preferred, Graduation required.Functional Competencies / Skills critical for the job1. Experience in handling international customers. 2. Sound inter personal skills 3. Self driven 3. Effective communication skills - written & spoken 4.Business Acumen,
Keyskills :
effectivecommunicationskillscustomercarecustomerexperiencecommunicationskillseffectivecommunicationupptsystemscustomersupp