Manager - Customer Experience

4.00 to 6.00 Years Mumbai City 19 May, 2023

Mahindra business & consulting services p ltd

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	Manufacturing
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Responsibilities & Key Deliverables 1.Re-imagine Mahindras Customer Referral & Loyalty Program 2. Develop innovative ways to drive engagement 3. Improve % Volume Contribution from Referral & Loyalty Programs4. Develop digital app for customer retention and engagement5. Drive customer engagement through the digital app6. Drive adoption of IOT based features in Mahindra Tractors to improve customer connect7. Responsible for referral, repeat purchase. 8. Driving customer life time value9. Providing the customer insights to drive business strategies Preferred Industries BankingPharma IndustryAuto / Auto EquipmenFarm SectorConsumer Durables2 WheelerConsumer FMCG / Food Education Qualification Graduate in any discipline( Btech Preferred), MBA (Premier) General Experience 8 10 years handling loyalty program , digital app , IOT based platforms Critical Experience Mahindra Leadership Competencies Strategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Brand Value PropositionConsumer InsightingCustomer Relationship Management (CRM)Marketing StrategyNetworkingProduct Knowledge & ApplicationSales StrategySales PlanningStrategic PlanningBrand PositioningNetwork AdministrationMarket AnalysisBrand BuildingBrand ActivationCommunication SkillsBusiness PlanningBudget ManagementLead ManagementSystem MonitoringSpend AnalysisMarket PlanningCustomer EngagementCapability BuildingRural MarketingBrand MarketingMarketing ProgramsDatabase ManagementBuilding Strong Referral NetworksMarketing Communications PlanningMarketing ActivationSupplier Relationship ManagementCost Management System Generated Secondary Skills ,

Keyskills :
relationship managementiotloyaltybusinessfeaturesadoptionEquipment SetupEquipment TestingGas

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Manager - Customer Experience

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