Manager, Deposits Account

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities:Strategy

• Manage all Fee Income associated with Savings account portfolio
• Analyse Trends, opportunity and leakage on fee lines and action accordingly
• Responsible for driving Locker Product
• Driving online DIY channel for Savings account products Run it like an independent channel and enhance potential. To scale up this channel exponentially.
• Drive digital adoption of Lockers, Savings accounts and Term Deposits

Business

• Fee Line delivery of USD 5 Million in 2021
• Drive locker sales through Branch and Phone Banking, run marketing campaigns to increase product visibility
• Ensure smooth recovery of annual charges on Safe Deposit Locker
• Design and manage ETB & NTB campaigns to acquire SA clients across internal and external media platforms
• Technology: Assist in RTOB journey enhancements across Deposit products
• Develop, launch and manage sale of SA accounts through alternate channels like CCC, Mortgages, BB
• Publish Term Deposit rates
• Handle competition Benchmarking for Deposit products
• Own and Manage all MIDs and SOSCs pertaining to Deposit products

Processes

• Ensure timely levy of all service charges by overseeing monthly charging process and coordinating with multiple stakeholders
• Handle all customer escalations related to service charges levied on savings accounts
• Assist frontline in onboarding journeys through online as well as offline modes
• Identify and plug any existing process gaps to ensure smooth functioning For Deposit Products
• Digital sales - Establish rigorous management of online lead conversions, including lead flow, lead drop-offs, VKYC completion, and reach out thru central tele callers + acquisition teams.
• Own and monitor all elements of Deposit products on the Bank s website ensure these are constantly updated

Risk Management

• Own and Mitigate Risk management elements of all associated business and processes
• Ensure proactive risk analysis and management

Governance

• Manage all regulatory reporting pertaining to Deposits
• Represent Product team in all Audit related issues on Service charges.
• Manage all regulatory submissions related to service charges

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the business to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Ensure adherence to all RBI and other regulatory guidelines

Key Stakeholders

• Products & Segments
• NR Channel
• Branches
• Digital Banking
• Finance
• SBIM

QUALIFICATIONS:

• Minimum 5-7 years of work experience with experience in Retail Banking and deposit products
• Demonstrated ability to think strategically to support key business decisions
• Ability to influence, negotiate and constructively challenge to achieve productive solutions
• Ability to respond effectively to change, managing work in a fast paced matrix environment including across multiple geographies and functions
• Excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations
• Excellent analytical and logical skills
• Excellent oral, written and presentation skills

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
phone bankingdifficult situationsretail bankingregulatory submissionsalternate channelsregulatory reportingsavings accountsmarketing campaignsrisk analysisinterpersonal skillsrisk management