Manager, Field Collection & Recovery

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

• To take account of NPAs and design customized solutions and optimize return recoveries.
• Define and implement legal procedures to convert / cure NPAs and minimize losses.
• Interface externally with lawyers, enforcement agencies in order to define and implement these processes.
• Minimizing SCILL s risks by implementing appropriate policies and regulations.
• To provide feedback to all stakeholders in order to define processes.
• Monitor and control Delinquency and Credit losses
• Negotiate & collect over dues from customers where required
• Ensure charge-offs are minimized and recoveries are effected on Charged-off Accounts
• Exercise adequate control over in-house team at bank and external agencies in terms of:
• Capacity Planning
• Recruitment and Training
• Productivity
• Resolution
• Account Coverage
• Cost of collection
• Agency performance in terms of resolution - both front-end and net resolution
• Ensure proper documentation of Collection related activities
• Timely assignment of Collection cases to Agencies
• Conduct periodic audits of Collection Agencies and Legal Vendors
• Follow all related procedures/documentation
• Supervise and develop direct reportees in a manner to enable them to take on higher responsibilities
• Ensure legal recourse and follow up on delinquent accounts where applicable
• Assist Fraud Control unit in investigation
• Liaison with Legal/Law Enforcing Authorities for speedy recovery process
• Negotiate with seriously delinquent account holders and obtain repayments to minimize losses
• Timely closure of customer escalations and proactive reporting of trends noted
• Ability to relate to Product policies & possess credit appraisal perspective
• Ensure proper documentation of Collection related activities and updation of Collection System
• Ensure updation of database for accountholders change of contact details
• Follow all ISO related procedures/documentation wherever applicable
• Ensure effective utilization of resources with an objective of minimizing credit losses, maximizing recovery and managing costs.
• Ensure that all legal activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework.
• Uphold the principles of Treating Customers Fairly (TCF) during all customer interactions.
• Maintain the highest standards of vendor governance
• Maintenance and timely update of the legal MIS
• Interact with the law enforcement agencies and the courts to effect recovery of dues in the region.

Our Ideal Candidate

• Graduate / Postgraduate with 6-8 years of experience in respective product portfolio with a minimum of 6 yrs of relevant experience as Centre/ region in-charge. Exposure to Collections and other line function desirable.
• An initiator with very high level of energy.
• Excellent leadership, analytical and communication skills
• Strong interpersonal skills and a good team player
• Negotiation and influencing skills
• Ability to envisage technological implementations for handling increased business
• Experience in Monitoring/Controlling Collection Activities / Negotiations with Delinquent customers / Agency Monitoring calls for expert knowledge of Delinquency Trends and agency management in various products.
• Market understanding, Collection Techniques and Foreclosure Knowledge

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
front endfraud controllaw enforcementcredit appraisallegal proceduresagency managementproduct portfolioexternal agenciescommunication skillsinterpersonal skills