Manager - Hardware Asset Management

Job Description

*About BNP Paribas Group:BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.About Business line/Function :CIB IT Production is Application & Production Support (APS) department, which is created within the IT Organization in BNPP ISPL.CIB IT Productions mandate is to manage daily APS requests with a proximity support for specific processes needing high expertise.ITIP is one of core department function in CIB IT Production where it specializes in IT Infrastructure support for all end users in BNPP.Job Title:ManagerDate:09/06/2022Department:CIB ProductionLocation:MumbaiBusiness Line / Function:ITIP / Customer / Hardware Asset ManagementReports to: (Direct) Vignesh BABUGrade: (if applicable) (Functional) Number of Direct Reports:4Directorship / Registration:NAPosition Purpose This position is for the role of Manager in IT Infrastructure & Production under Hardware Asset Management. HAM Manager is briefly responsible of all the hardware assets in the organisation and who as well leads the team of 10+ staff across the Bank. He is in charge of all the hardware asset related transactions in the bank and monitor the same with no error & have everything in control. HAM Manager participates in various audits across the year for asset management related area. Responsibilities Direct Responsibilities Responsible for Hardware Asset Management Services, Managing IT infrastructure asset management team with the Objective of ensuring optimum services across the organization. Responsibility also include 2nd Level support for new branch/expansion of IT Infrastructure setup and support. Technical coordination with the vendors and provide assistance to ITIP team on various initiatives.
• Track all IT assets throughout its lifecycle.
• Maintain Asset Records pertaining to Installations, Movements.
  • Maintaining the track of Assets (Desktops, Laptops, Printers, IP Phones and Other IT Assets)
  • Tracking IMAC calls and update the same in Asset Tool
  • Update of Inward / Outward Excel sheet
• Work with other IT Support team members & Suppliers on Hardware Replacement
• Preparing reports as and when required (MIS Reporting)
  • Generation of monthly Hardware Inventory Reports
  • Generation of weekly Asset Control Matrix
• Tracking of the entire asset across organization with actual business owner tagged at all times.
• Manage Hardware Asset Management
  • Physical Assets Verification activity.
  • Disposal of assets as on when required
  • Stores re-arrangement on regular basis
  • Handling stores and stores activity efficiently
• Ability to learn fast, Good Analytical skills.
  • Co-ordination with Users / Technical towers / Stake holders / Vendors via Phone or Mails (Good Communication)
  • Providing support to customers on any asset related queries
  • Coordination and Movement of Assets to and from other locations.
• Fixed Asset Reconciliation Annually with Finance records.
Contributing Responsibilities
• Responsible for attracting, retaining and growing a competent and professional IT team,
  • Ensures appropriate training and development interventions.
  • Conducts timely and transparent appraisals as per BNPP framework.
  • Actively manages vertical and horizontal career development of team.
  • Supervise PAN India Hardware Asset Management Team.
Technical & Behavioral Competencies
• Excellent analytical skills.
• Strong relationship management skills.
• Strong management, project management, leadership skills and excellent complex problem solving skills.
• Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.
• Must be self-motivated and show initiative in different circumstances and under pressure.
• Must be team-oriented and show ability to work well under pressure.
• Flexibility in working outside of your responsibilities and areas of expertise.
• Multitasking ability.
• Solid experience in various domains of solutions delivery (BFSI systems) and service delivery (server, network infrastructure and information system security etc.) is preferred.
• Basic Knowledge and clear understanding of IT infrastructure.
• Good management, coaching and staff development skills.
Specific Qualifications (if required)
• A minimum 12 years experience along with at least 4 years in leadership role.
• Minimum of 3 years experience in HAM[Hardware Asset Management] project management
• The individual will be required to have knowledge & understanding of various service / regulatory standards, work processes & procedures such as ITIL, ISO, Project management etc.
Skills Referential Behavioural Skills : (Please select up to 4 skills)Decision Making Communication skills - oral & writtenAbility to deliver / Results drivenCritical thinkingCreativity & Innovation / Problem solving, *NA

Keyskills :
problem solvingit infrastructure supportwork processesretail bankingit supportglobal delivery