Manager LCD Administration & Operations

Job Description

The LCD analyst will be responsible for performing day-to-day operational activities for the legal ebilling/matter management database called T360. They will be supporting the global operations team within LCD liaising with end-users, managers, accounts payable personnel and law firms/vendors. Some of the main functions include troubleshooting matter creation exceptions from the MS MER system integration, gathering documentation and authorizations for on-boarding new vendors or re-activing existing vendors, working with law firms to gather wire payment instructions or tax documentation to Accounts Payable for foreign payments/tax accounting and troubleshooting invoice exceptions from the Accounts Payable integrations. Also, the person will participate in projects related to new initiatives, updating entitlements and assignments, etc.Accounts Payable T360 Invoice Documentation and Exceptions: Provide the following documents based on reports produced from each AP location, predominantly for New York, London and Hong Kong Accounts Payableo Verification of Income Source for non-US vendors paid out of the US for compliance with IRS Form1042soProviding wire bank details as neededo Providing invoice back up for verification of VAT for EMEA and Asia Pacific tax handlingAction invoice failures on weekly processing reports assigned to LCD OpsWork with Accounts Payable to ensure invoices are paid in a timely manner once sent to SMAARTManage weekly invoicing exception report to proactively mitigate backend failures such as mismatches between Pay entities and Region (OU) as well as VAT issues and working with the law firms or with the internal users to resolve such issues.MSMER-T360 Exception Handling: Manages the exception handling process between T360 and the MS MER systemDirectly interacts with LCD management and staff to address escalations, issues and training needsManages the successful completion of daily exceptions between the interfaces such asoReconciliation of Vendor data between the MER and T360 and working with Accounts Payable (AP) to update CVMo Reconciliation of allocation issuesoFollowing up with users to address inconsistencies between the MER and T360o Ensuring that QAPM is creating accounts for MER sponsors fed over from SMAART.oEscalating to LCD Ops in NY, as neededo Placing MERs On Hold if exception cannot be reconciled through data changes and creating/updating matters manually.Suggest process improvements, as neededT360 Vendor On-Boarding/Reactivations: Upon internal requests for a vendor to be on-boarded to T360, determine if vendor should be on-boarded onto T360 based off of pre-determined criteria and approvals from LCD Ops in NYProvide Law firm/vendor setup forms and follow-up as needed.Obtain physical signatures from Authorized signatories to authorize on-boarding to Accounts Payable (AP)Provide AP vendor set up team with necessary documentation and follow-up as needed to obtain a vendor numberSend information to ELM Solutions to on-board vendor onto T360Monitoring for inactive vendors numbers and start reactivation as neededOther T360Administration: Update workarea entitlements and reassign Invoices and matters upon requestUse reporting tools such as business objects to perform data analysis or directly from T360 searchEnsure critical issues, incidents, and enhancement requests are raised to management.Record credits or payments that have been made outside of T360Invalid MER Matter and Invoice Updates: Update matters or invoices based on a bi-weekly reconciliation exercise to improve payments and accruals processingResearch Requests from Law Firms for Outsanding Invoices: Following up with individuals internally on late bills and escalating as needed.Investigating the cause of the late payment (ie. Unsuccessful submission into T360, incorrect matter, unknown matter, users unable to resolve failures, etc.), *KEY SKILLS/TRAITS REQUIREMENTS

• Proficient in MS Office Suite. Advanced Excel skills are a plus
• Excellent oral and written communication skills
• Strong project management and analytical skills
• Must be very organized and have a high level of attention to detail
• Ability to multi task
• Proven proficiency in problem resolution and demonstrates initiative/self-starter.
• Must follow documented procedures however must also have an ability to propose a plan or approach where procedure is undefined or may need to be updated.
• Ability to articulate key points clearly and succinctly in group meetings as well as 1-to-1
• Ability to manage and interact in a matrix organization is essential.
• Individual must be able to multi-task effectively.
• Self-motivated and willing to assume responsibility.
• Individual will be required to interact with team members globally throughout the Firm
• Be a strong agent for change. Be able to facilitate new processes and standards that could impact working environment / culture.
• Strong interpersonal, problem solving, organizational and time management skills.
• Strong sense of ownership and accountability.
• Managing client relationships and working as part of a distributed team.
• Highly motivated; ability to drive project deliverable(s) to delivery/ lead meetings with cross functional and cross level participation.

Keyskills :
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