Manager of Financial Market Operations

Job Description

The Role Responsibilities

• The Operations function is responsible for the processing, confirmation and settlement of all transactions, and the appropriate recording of these transactions in the accounting and transaction processing systems
• To monitors the performance of operations across products through key metrics such as volumes, productivity, accuracy, service levels, losses/lapses, issues & Operations Risk Framework (ORF)
• To manage and control operations at FMO Indonesia and ensure that the established service standards are met.
• Ensure full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.
• To maintain a positive working relationship with personnel of the other sections/divisions of the bank.
• To identify training needs and suitably implement them for the benefit of the team
• Continuous review/monitoring of Operational Risks plus Legal & Compliance requirements and take suitable measurements to mitigate the same.
• To ensure periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Coordinate, facilitate and promote understanding of operational risk and in implementation and management of OR within unit.

Strategy

• Development and implementation of end-to-end Operations service delivery strategy, working with the Head of FMO, , Country COO and Country Business Heads
• Develop efficiency and effectiveness strategy in off-shoring and/or near shoring and reduction of manual work to improve service delivery capability in Country
• Support Head FMO to achieve cost efficiency
• Develop solutions / introduce changes with an end-to-end view impacting the GBSs
• Support the development of a local culture of open and transparent engagement with auditors and regulators across FMO teams
• Enhance FMO knowledge and embedding of risk management, governance, and reporting best practices
• Facilitate a zero operational loss and first time right culture by servicing as a subject matter expert in areas of responsibility

Business

• Provide support to the Head of FMO, and Country COO in the provisioning of FM Operations capabilities on the ground
• Provide positive support in Operations front in major Business driven projects to ensure minimum manual hand-off processes with good service metrics (transaction accuracy and turnaround times)
• Ensure adequate capacity plans in place to meet business growth
• Maintain good working relationships with internal and external stakeholders.
• Undertake ad-hoc duties and when delegated by Head FMO

Processes

• Implement policies and procedures with guidance from Group policies and procedures for FM Operations, working with Head FMO, Operational Risk, Compliance, , Country COO, and other relevant stakeholders
• Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked
• Ensure AML and sanctions activities are carried out at FM Operations as detailed in the various group guidelines
• Drive continuous improvements in Productivity and Cost Efficiencies
• Take accountability for all services supported by internal and external service providers
• Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client/customer service collaborating with Business COOs and Head GBSs
• Working with the GBSs, introduce best-practice into Country operations with view to standardise and automate as much as possible
• Working with Business Heads & Business COOs to provide steer and support for acquisitions and divestment activities in country/region.
• Ensure appropriate governance of End User Computing Applications used by FMO
• Approver (or back up) in BI SSSS system
• Approver (or back up) in JITU BI SSSS system
• Handling client queries and complaint as per Group Guideline and regulatory requirement.
• Ensure high security and protection of the Bank s, Client information & assets
• Ensure Operating Platforms (Infrastructure & people) is in line with Global standards and local requirements to support current and anticipated business growth.
• Works with second line functions (e.g. Financial Crime Compliance Assurance teams) to manage second line reviews, queries, and escalations.

People and Talent

• Provide effective orientation /guidance to new Joiners on the bank s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and embed a high-performance culture and organisational mindset to drive continuous improvement to Operations services.
• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
• Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with client centricity in mind.
• Embed the Group s values and code of conduct in ITO Country to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Risk Management

• Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework, pro-actively advise and escalate to management on compliance issues
• Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles & Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Ensure all internal policies and procedures related to FM Operations are implemented with the group policies, local legal and regularity guidelines
• Effective management of all Operations risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Operational Risk Committees
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Ensure all necessary external legal and regulatory controls are in place
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group s ability to remain within risk appetite.
• Responsible for business continuity planning for FM Operations and plans in sync with the GBSs

Governance

• Support the Head FMO and Country COO to implement group policies and procedures in the FM Operations
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Ensure periodic reviews are undertaken between Country and GBSs and other Outsource providers
• Establish working relationship between FM Operations Country and GBS and maintain close exchange via an agreed format
• Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all FM Operations staff
• Fully accountable and own regulatory audit/inspections on FM Operations in country as well as in offshore service centres

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Keyskills :
code of conductbusiness continuity planningcompany lawbanking lawkey metricsmiddle officetraining needsservice levelsrisk managementcost managementbusiness growthservice deliveryoperational risk