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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Marketing / Communication |
| EmploymentType | Full-time |
Receives inputs from:Head Product & CRMProcess owner : Customer RetentionProvides Input to: Executive- Customer Retention To handle HFL products by developing and implementing strategies that will help improve customer retention rates and prevent customers leaving for competitors.) Customers2) Product, Sales, Credit, Risk, Valuation Teams3)Call Center TeamTBSS/Off rolls, o Handle all customer foreclosure requests through various modes by identifying process and product gaps, suggesting improvements and working with cross-functions to implement solutionso Prepare customer engagement plans that will help in the retention of customers while managing portfolio WIRR o Build the retention playbook and suggest product and process improvements so to assist branches in resolving customer queries regarding repricingo Forecast, plan and analyze foreclosure trends specific to channels and identify cost impactso Track competition pricing closely so as to improve customer retention rates and prevent customers leaving for competitors.o Lead a team of executives both at the central and branch level to drive the revenue retained metric from customers who request for termination of relationship.o Maintain daily rigor and motivate members to drive retained revenue numbers so as to build a high-performing team.o Strategically plan and execute campaigns to de
Keyskills :
customerretention customerengagement risk sales credit playbook valuation retention portfolio campaigns engagement AutomotiveSales DealerManagement Quotas GrossProfit AutomotiveSalesTraining Warranty FI CampusVue eynolds