Manager, Quality Assurance

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesJob Purpose

• The purpose is to assist Country Process Owners (CPO) and Global Process Owners (GPO) to effectively manage operational risk within the first line of defence. The members must ensure that the sampling tests are conducted in accordance with Risk Management Framework, Group Operational Risk Policies and Procedures.
• To identify, assess, monitor, escalate and report operational risks to both business line managers and Unit Head in a timely manner.
• Ensure individual productivity and targets are met / surpassed.

Processes

• Competency and Effectiveness: To be fully competent in control measure skills and methodology in conducting sample testing, quality checking and monitoring; to be effective in identifying control process gaps, timely escalation of identified issues or risks, and any effective actions to mitigate within the accepted timeframe.
• Monitoring and escalation: To be responsible for monitoring all processes in the corresponding area and escalate any issues and risks to the Line Manager / Risk Manager / Unit Head.
• Accurate updation of data in control sheets .
• Ensure proper training is given to team members whenever required.
• Ensure backup staff is identified and trained.
• To adhere to the agreed CST plans and approach
• To identify and report all exceptions in the controls
• To identify and report all weaknesses inherent in the standard controls .
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to avoid recurrence.
• To accomplish any other tasks assigned .
• To actively participate in BCP/DR and any other UAT.
• To liaise with relevant stakeholders in a clear, confident and timely manor
• To identify any reoccurring trends in terms of process breaches and failures and escalate where necessary.
• To assist in keeping up to date and maintaining user guide as and where necessary.

Risk Management

• Compliance with all relevant Group Policies & Procedures .
• Compliance with all relevant Group Money Laundering Prevention Policy
• Compliance with Group Operational Risk procedures

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s values and Code of Conduct.
• Take personal responsibility for embedding the highest standard of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• To achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]**
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Representatives in Group and In-country.

Other Responsibilities

• Ensure that productivity MIS is updated accurately.
• Actively participate in automation initiatives.
• Ensure that knowledge on systems and procedures is updated, by keeping track of periodical circulars and other instructions issued.
• Enrol for assessments, departmental quiz and CSR Initiatives / Trainings .
• Ensure timely escalation to the Senior Management on any exception noticed related to work and environment
• Ensure proper maintenance of the work station and environment of the workplace.
• Ensure adherence of Clean Desk Policy .
• Ensure timely completion of all E Learning Courses

Our Ideal Candidate

• Preferably Graduate / Post Graduate
• Basic Understanding of Banking with experience ranging from 5-15 years
• Knowledge of the Legal negotiation process preferable, although not mandatory
• Product & process knowledge (knowledge in terms of customers, products and transactions)
• Core Risk awareness
• Good Oral & Written communication.
• Full understanding on ORMF and skills in managing operational risk.
• Sound judgement and courage to perform risk and control role and maintain effective working relationship in the first line of defence
• Fully competent in sample testing methodology, conducting quality check and assuring operational risk being properly managed in the first line.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
risk management frameworkquality checkrisk managementoperational risksenior managementfinancial marketspreventive actione learningmiscstsetriskpoliciesprocedurescsr