Manager, Retail Banking Operations

Job Description

*Role Responsibilities Strategy
• Candidate should have good understanding on Retail On-boarding and relevant skill to manage the team, process, policy and Stake Holders. Should also possess fare knowledge in strategic planning and execution.
Business
• Retail Banking & Business Banking Client On-Boarding Operations.
Processes
• Always managing a team of highly efficient people responsible for RBO by effective supervision.
• Manage and contribute towards projects, both within GBS and at a group level.
• Ensure all the process exceptions are within the laid down group policies and procedures.
• Embed Lean philosophy within the operating model.
• Identify opportunities for process improvements and automate manual process/controls to achieve high level of productivity and efficiency for the unit.
• Participate in the discussion on any system changes / projects and provide inputs.
Behavioural Capabilities Precision Accuracy
• Able to drive quality work within team and self.
• Proofreads work and/or checks the process delivered thoroughly to eliminate errors.
• When issues present consults with others to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work.
• Able to provide differentiated customer service for various types/ grades of customers.
• Treat all clients with respect and cultural awareness.
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working.
Communication
• Client communication skills (especially calling the client) is preferred and should possess very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language.
• Proficient in both verbal and written communication.
• Escalates issues and concerns in a timely manner.
Problem Resolution
• Understands the situation and perform right escalations.
• Being able to provide data for performing root cause of the problem.
• Ability to speak up when in disagreement and opposition.
• Ability to understand the existence of crisis and conflicts.
• Able to work in a team with good interpersonal skills.
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively.
• Able to identify sudden changes at a transactional level.
• Raises issues when they see the task is at risk.
• Completes work as assigned.
Risk Management
• Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role.
• Describes and understands the operations risk.
• Awareness on transactional level fraud.
Governance
• Awareness and understanding of the regulatory framework & Group CDD Procedures.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Retail CDD Operations to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Country Operations, Business, Compliance, Credit Policy
Other Responsibilities
• Always upholding the Values of the Group and Company.
• Ensure proper succession plan for all roles are prepared.
• Participate & encourage participation engagement & CSR Initiatives.
Our Ideal Candidate 10 years of work experience in the following areas:
• Graduate preferably with Banking Operations / Finance experience with minimum 10 years of leadership exposure.
• The incumbent should have worked in the Banking Operations / Financial Services sector for around 10+ years. Also, should have in-depth knowledge on CDD & Onboarding processes.
• Knowledge on lending & Liabilities products and processes will be an added advantage.
• Knowledge on the Retail and Business Loans will have an added advantage.
• Formulize and execute multiple projects in addition to Core responsibilities.
• Passion to lead people, provide direction and focus to team members.
• Ability to build strategic solutions keeping in mind the ever changing organizational & regulatory environment.
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers,

Keyskills :
banking operationshuman skillskeeping things simplebusiness loanslife insurance