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Manager/ Senior Manager - Clinic Services

5.00 to 7.00 Years   Mumbai City   01 Nov, 2020
ummeed
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryNGO / Social Work
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The Manager/ Senior Manager, Clinical Services, position is a key role that works closely with the Head Clinical Services in operationalizing the clinic strategy, liaising with various clinical teams to ensure that children and families are receiving coordinated and timely care, partnering with shared services teams in ensuring processes for clinic services are seamless, ensuring accurate data capture and analysis, and ensuring that the voices of children and families are heard and incorporated in the Clinic s services.

Roles and Responsibilities:

The responsibilities of the Manager/ Senior Manager, Clinical Services include but are not be limited to:

Operations management of Clinic goals and priorities
  • Co-think goals and future priorities with Head Clinical services
  • Think through and implement operations and processes for these goals and priorities, including getting buy-in from key stakeholders
    • Implement and maintain day-to-day operations of the Clinic scheduling, consults, therapy sessions, fees management, room management to ensure optimum utilization of Clinic resources, without compromising Ummeed s values of family centered care, strengths based approaches, and a focus on the biopsychosocial model
    • Support implementation and adoption of the Clinic Management System across the organization, including change management processes
    • Work closely with the Monitoring & Evaluation (M&E) team to ensure accurate and up-to-date Clinic data collection, analysis, and reporting of emerging trends
    • Manage/ support the implementation of the relevant research and awareness activities of the Clinic
    • Be aware of Clinic funding status and support donor management and engagement such as providing inputs for proposals and donor reports as well as supporting donor visits
    • Work closely with shared services teams such as HR, IT, Admin to ensure seamless operations for the Clinic
    • Implement ways for incorporating the feedback and inputs of children and families in Ummeed s Clinic services

    Chief Operating Officer (solid line reporting) and Head-Clinical Services (dotted line reporting)

    Minimum qualifications, Skills required:

    The applicant must have 5-7 years work experience, with at least 2 years of project management (or similar) experience in the not-for-profit sector or relevant corporate sector. Given the nature of the work, the person must be passionate about working in the social sector and willing to learn. If you are a caregiver for a child/ person with disability, we encourage you to apply for this position.

    Some key competencies for the role include:
    • Excellent interpersonal skills, including cooperation, collaboration, negotiation, and ability to work across diverse teams and stakeholders
    • Great oral and written communication skills, including comfort in communicating in Hindi/ Marathi/ both
    • Excellent problem solving and conflict management skills that involve a willingness to understand key issues and creatively resolve them
    • Project management skills, including planning, organizing and prioritizing, risk management, etc.
    • Willingness to learn about the sector and nuances of Ummeed s philosophy and values
    ,

    Keyskills :
    financesalesltdmisaccountancyrisk managementshared servicesdata collectionproblem solvingemerging trendsdonor managementchange managementmanagement skillsmanagement systemproject managementconflict managementbusiness developmentcommunicat

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