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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
1. Define service framework to manage customer dispute in line withagreed SLA2. Manage all disputes by being a single point of contact3. Communicate with all stakeholders4. Document root cause analysis and root cause factors3. Monitor resolution and closure within SLA for all stakeholders4. Close the dispute process and ensure stakeholder satisfaction5. Ensure all support resources are clearly identified and agreed6. Manage disputes through implementationof corrective and preventativeactions7. Organise and attend client facing meetings8. Manage real time investigations and risk mitigation of issues9. Work in conjunction with both operational and technical departments10. Create and maintain quality of documents, articles and procedures11. Provide feedback and educate Regional Operation and Central NetworkOperation teams12. Manage and resolve complaints from regulatory authorities., 1. Knowledge of core finance and accouting2. Customer Focus3. Interpersonal skills4. Project execution skills4. Communication skills5. Team management skills6. Collaborative skills7. Process orientation8. Attention to detail
Keyskills :
root cause analysisenvironmental impact assessmentroot causecore financeteam managementrisk mitigationproject executionslariskrootfinanceclosureanalysisarticlesmanagementoperationsregulatory