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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Gems / Jewellery |
| Functional Area | Operations Management / Process AnalysisSales / BD |
| EmploymentType | Full-time |
Greetings From Mirraw.com Job Description Supply Chain Manager Ability to deliver the WOW feeling to our customers. Delivering Delightful Customer Experience will be the single largest goal of the Operations Manager. Ensures order processing, delivery & returns processing is handled on time and in line with customer needs to ensure a compelling customer experience is achieved. Plans and coordinates movement of shipments between Mirraw, our vendors and our customers. Has understanding and experience with supply chain, payments, customer support, logistics and reverse logistics processes. Ensures all incoming customer queries across channels like phone, email and chat are responded to diligently within the promised time frame and answered to the satisfaction of our customers. Identifying specific metrics or KPIs to measure customer experience. Some of these metrics would be ETA for order fulfillment and TAT for customer support. Monitoring and measuring these metrics on a regular basis. Developing a strategy and executing the required changes/ solutions to improve these on a continuous basis. Pays keen attention to the voice of customers. Utilizes customer feedback to adapt and configure operations and processes accordingly in order to preferably not just fulfill but exceed customer expectations. Passionate about online shopping with a genuine interest in Customer Service. Someone who would go that extra mile in helping customers gain satisfaction. Excellent employee and customer relations skills. Can build and manage his own team, multi- task and work across functions. You need to be great at: Excel Documentation, Preparation of SOP and Adherence to it. Detail oriented and deep dive when required Frequently Audit ongoing processes ,
Keyskills :
rder processing customer experience supply chain customer relations customer support