Manager, Systems Reliab Engineer

Job Description

• Play as a team member in SRE team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers.
• Oversee the planned/unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems.
• Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design/development teams to always be thinking of the rainy-day scenarios.
Efficiency
• Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation
• Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues
Capacity Planning
• Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance
• Using Standard Chartered s SDI (Software Defined Infrastructure) develop auto-scaling to deliver robust resilience to fluctuations in critical service demand
• Continuously monitor service demand / capacity for any discrepancies or spikes
Business Availability/Reliability
• responsibility for meeting SLA/XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of always on techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows.
Latency & Performance
• Drive conversation around development velocity using SLIs/SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams
• Iteratively review SLI/SLO/Error Budget policy to ensure the quantitative indicators of customer experience are accurate
• Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available
Processes Transition to Production
• Champion and evolve continuous delivery best practice standards to reduce release related incidents, manual hands-off and achieve our aspiration of zero ops
• Partner with development teams to ensure applications are designed with scale, resilience, and performance in mind.
Monitoring
• Optimize monitoring to reduce false positive alerts
• Creatively deepen monitoring capabilities leveraging the 3 tenets of observability logs, metrics and traces
• Ensure all critical user service journeys are traceable end to end
• Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset
Risk Management
• Identify key issues in the business areas being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control & mitigate risks.
• Ensure a full understanding of the risk and control environment within Technology Services.
• Ensure support procedures are in place and adhere to Group Security & Audit policies within Technology Services.
• Active engagement with all audit issues arising in this support environment
Governance
• Responsible for assessing the effectiveness of the governance, oversight and controls and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Our Ideal Candidate
• Relevant degree in Computer Science/Technology and evidence of continuous professional development in an IT role
• PEGA Experience - CSA/CSSA with 9+ years experience
Role Specific Technical Competencies
• PEGA
• Java
• Shell Scripting
• Oracle DB
• DevOps Tools
• UNIX/Linux
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Keyskills :
keeping things simpleroot causehuman skillsuser experiencecircuit breakersretirement savingscontinuous delivery