Manager, Trade Ops

Job Description

• Exhibit qualities which demonstrate the group s strategy.
• To treat Customer s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
Business
• To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.
Processes
• To ensure that all transactions are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions.
• To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer s instructions and within the timeliness and accuracy standards specified.
• To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors.
• Comply with R & R guidelines between CTMU and Trade Ops
People and Talent
• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.
Risk Management
• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.
Governance
• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Trade Operations Team to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates.
Other Responsibilities
• To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques. Convert opportunities and derive/record tangible results.
• To encourage standardization opportunities.
• To actively participate in the C3 initiatives, lead by example to Staff.
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place.
Our Ideal Candidate
• Academic Qualification: Bcom / MCom / MBA / BE with relevant experience of 10+ years
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• Trade Level II & III certification completion.
• AML & Sanctions Training, yearly certification
Role Specific Competencies
• Manage Conduct
• Manage Risk
• Manage People
• Product Knowledge Collection, LC, Guarantee & OAF
• Knowledge on SWIFT Gateway & Payments
• Understanding of Risk Involved in Trade Products
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Keyskills :
human skillslife insuranceservice deliverytrade operationsfinancial marketsretirement savingsquality initiativesbusiness requirements