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Marketing Operations Analyst

4.00 to 8.00 Years   Mumbai City   25 Jun, 2021
Apex Services
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BD,Market Research (MR)
EmploymentTypeFull-time

Job Description

Hi All,Looking for a marketing operations analyst with minimum 3 years to 7 years of experience.Key Responsibilities:

  • Direct/First POC to the client & the librarians
  • SME to the client on process centric queries/issues
  • Enabling fulfillment of requests for gathering, storing, packaging and delivering of product information ensuring requests are delivered within defined SLA
  • Owns process related updates with the Global/Regional SME
  • Help in design, implementation and testing of PIM and DAM for global roll out
  • Work with Team and Global/Regional SME teams to resolve any issues identified.
  • Manage transition/refresher training as needed for the librarians.
  • Highlight any issues/challenges/alarms pertaining to the current process to the Governance lead & Global/Regional SME ensuring timely resolution
  • Own service reporting across - SLA/KPIs & overall service performance.
  • PIM & DAM application hands on experience, OPEX framework, team handling & good communication skills
  • Establish and manage relationships with relevant eContent stakeholders (client account executives, brand content owners and supporting content hubs).
  • Share valuable suggestions/proposals to help improve the process and contribute in smooth functioning, resolving issues & improved outcome with quality and reliability.
  • Coordinating with the executional team on various project and help them raise their concerns with the regional leader (if any)
  • Assess root causes for incidents and develop preventive actions to mitigate the reoccurrence of similar incidents. Perform quarterly review of issues to assess repeated incidents.
  • Change Management - Ensure incidents/Change Requests/RFI are documented & executed based on the priority level. Highlight risks & alarms based on the situation if foreseen
Interested candidates send cv to recruit.corp5@apexservices.in ,

Keyskills :
content managementmarketingautomationslaauditingteam handlingresolving issuesaccount executivespreventive actionsmarketing operationssmeopexrootbranddesignalarmstestingtraininganalysis

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