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MASSIVE HIRING IN INTERNATIONAL BPO WITH UK US AUS DAYSHIFT CALL HR HIMANI

0.00 to 4.00 Years   Mumbai City   04 Mar, 2020
Gratitude India Manpower Consultants Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Requirements
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Keyskills :
performance sales communication oiceprocess internationalbpo 3rdpartycollection callcenter callcenterdevelopment internationalcallcenter calllogging inboundprocess customerretention

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