hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

National Logistics Manager

10.00 to 15.00 Years   Mumbai City   03 Oct, 2022
WHITESLIPS GLOBAL SERVICES PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 20 - 32 Lakh/Yr
IndustryRetail
Functional AreaOperations Management / Process AnalysisCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:Network & KPI Management:
    • Prepare strategy to efficiently handle spares delivery, product pick-up & drop facilities at National level for customer service operations.
    • Plan, create and develop Logistics network with team of Regional Executives at Local/Regional/National level by engaging with Logistics Partners to meet strategic goals.
    • Put together and lead 3PL tie-ups to augment internal logistics capacity. Select carriers and negotiate contracts and rates.
    • Map customer journeys and make Logistics interventions at various touchpoints through discussions with internal teams, external consultants, agencies and subject matter experts to create roadmaps for best in class experience.
    • Plan, Implement and oversee the effective packaging, storage, material handling, transportation, distribution processing, and information processing from the point of origin until the final destination.
    • Review SLAs for Logistics Partners and take corrective actions to achieve, enhance results.
    • Ensure TAT, quality, documentation, system hygiene is maintained at all times.
    • Ensure escalations resolution within 24 hours, provide guidance and solution till closure.
    • Analyse problems, solve as well as develop actions or recommendations to assure sustainable elimination and avoidance.
    • Monitor & evaluate pick- drop deliveries, route plan of shipments. Recommend optimal transport modes, routes or frequency.
    • Benchmark and track standard metrics for Logistics network and ensure Croma brand experience is enhanced continuously to fulfil business requirements.
    Process Compliance:
    • Develop SOPs for Logistics operations & tracking mechanism for each type of issue and its resolution matrix.
    • Ensure process adherence & compliance. Perform audits and take corrective actions.
    • Ensure compliance with policies, regulations, customs regulations, legal, health and safety requirements.
    • In case of Transit damage, lost items, etc. ensure timely action and solution E.g. claim raise and settlement with Insurance Company.
    People:
    • Mentor & Coach team on various Operational fronts
    • Training & Development - Ensure logistics workforce is trained & certified to deliver customer experience along with proper information capture and documentation.
    • Capacity Ensure correct/sufficient manpower availability at each city/region to fulfil the orders as per defined TAT.
    • Monitor and Improve Quality of Services improve productivity, TAT, other Logistics parameters at Local/Regional/National levels.
    • Build, Retain and Nurture mutually beneficial long term relationships with Logistics Partners.
    Budget Management & Cost Control:
    • Prepare effective budgets, planning and cost/resource optimisation in each region
    • Ensure and check Company financial metrics (including claims & repeats) is managed with maximum efficiency and profitability and ROI.
    • Ensure payables & receivables reconciliation and settlement for each Logistics partner.
    • Ensure prevention from frauds, wrong data capture, manipulations through audits mechanism with team by continuous mentoring to team.
    Market intelligence to enhance the customer experience:
    • Take action on market intelligence and trends/feedback provided by the team based on the Market as well as captured Customer inputs.
    • Ensure guidance/decisions on processes, planning, training and quality as applicable to keep everything in alignment with Cromas service standards.

Keyskills :
customer servicelogisticsbudget management

APPLY NOW

National Logistics Manager Related Jobs

© 2019 Hireejobs All Rights Reserved