National Manager - Risk

Job Description

* Duties and Responsibilities - 1. Acquisition policies design and maintenance UCF and Cars 24 Direct team to constantly monitor customer quality to identify bad customers and accordingly refine acquisition policies to minimize inclusions of such customers in future Formulation of policy for acquiring New to Bajaj customers and monitoring the same on monthly basis. Conduct analysis on monthly basis for identification of bounces and delinquencies propose changes in acquisition policies and roll them out to reduce delinquencies and resulting losses. Studying best market practices and implementing them through combinations of process innovation and effective credit buying. 2. PDD and RC limit monitoring - ( UCF and Cars24) Creating detailed policy document on identification and allocation of RC limits to be given to channel partners for facilitating PDD completion. Creating PDD staircase for effective monitoring of PDD completion process and raising early warning signals for appropriate actions to be taken by business. Creating provisions in the policy for managing ad-hoc RC limit requirements Frequent monitoring of RC limit performance including RC limit threshold breach and suggesting appropriate actions to be taken by business to regularize the same. Performing random checks to confirm the Hypothecation on vehicles funded by BFL and taking appropriate actions wherever discrepancy is found 3. Offer Efficiency management (UCF and Cars24) Review offer waterfall from BIU on monthly/ quarterly basis to identify the gaps and obtain insights on where offers are targeted to increase offer efficiency Monitor offers in compliance with risk rules (separate for TW and Four-Wheeler products) on a continuous basis Conduct root cause analysis of high number of exclusions in offers monitor their trendline test out from the current sample and provide recommendations to CROs and businesses for tackling the exclusions Review and analyze multiple rules leading to offer pool generation propose suggestions to CRO to enhance their efficiency and put up to business stakeholders for review 4. Stakeholders management/ interaction Conduct discussions with BIU teams to understand issues faced and resolve the same Interact with credit underwriting team to ensure compliance of policies to be rolled out with underwriting/ regulatory guidelines Visit Stock yards to study and review repossession processes and finding out gaps and breach if any Meeting Channel partners and dealers for taking feedbacks on current market practices and gaps in current process Engaging various COE teams for system developments and improvements. Doing gap analysis and conducting Time motion studies to review current processes and suggesting improvements. * Duties and Responsibilities - 5. Portfolio management Analyze customer segments to identify good & bad customers and take necessary actions for managing bounces frequency within threshold making sure losses are within limit Track and manage risk matrices (such as current bucket bounces FEMI loss to AR Loss severity on repossessions etc.) and provide overview of risk status to MD on monthly basis Anticipate future problems / issues with portfolio and take actions to mitigate problems and drive a healthy portfolio 6. Team development Participate in in recruitment process to identify the right talent for various positions within the team Establish individual performance expectations and regularly review individual performance of the team Identify and create development opportunities for team members to enhance functional knowledge Providing opportunities and platforms to teams to acquire additional skills in the areas of underwriting and risk to enable them perform better and become more effective managers. 7 Compliance Engaging with internal stakeholders for designing end to end processes creation of special product programs terms and conditions Managing escalations with the help of other stakeholders and providing mutually acceptable solutions to customers and other stakeholders * Major Challenges - Constant review of portfolio and TTD metrics and control charts on daily basis. External competition and dynamic product offering by different financiers and putting efforts towards matching the same with out diluting risk. Lengthy turnaround time in implementing changes in LOS and LMS systems with respect to customer acquisition policies control parameters BRE rules etc Systems and technologies need to be continuously evolved/ changed (currently takes 1.5-2 months) within minimum time to manage growing business volumes Constant training to underwriters and risk managers for optimum results Constant monitoring at transactional level from file login to disbursement to identify gaps and implementing corrective measures. * Key Decisions / Dimensions - Following decisions are taken by the role: Recommendations on offer efficiency Customer acquisition policies Decision on critical deviations for UW proposals , * a) Qualifications MBA finance/Chartered Accountant b) Work Experience 6-7 years of experience Experience of team management and stakeholders management Knowledge of finance industry and experience in risk function

Keyskills :
salesbusiness developmentmarketingaccountscustomer relationsroot cause analysis