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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Description Working at Technical Assistance Centre Resolving network issues. 1 year to 3 years Job Role Individual Contributor (reporting to Assistant Manager) CCNA, (Voice, Sec) , CCNP, CCNP (SEC) Excellent communication skills Job Responsibilities: : Troubleshoot Level 2 Network issues of Enterprise customers (US/ CAN region) Early resolution of Critical Cases (Sev1) Expert in Root Cause Analysis Mentoring of N2/ N3 level Engineers Attending weekly Review calls with Client Writing Tech documents covering best practices Tshoot approaches for a product/ issue Co-ordinate with Advance TAC Cross functional teams on complicated issues Core : Routing Switching Basic LAN configuration- Vlans, Trunks, Ether-channels STP, SPAN, RSPAN, inter VLAN routing. LAN security- DHCP snooping, dynamic ARP inspection IP source guard, private VLAN, port security. Advanced LAN switching concepts- CEF, QoS on catalyst switches, L2PT, Dot1Q tunneling, VSS. Routing Protocols RIP, OSPF, EIGRP, BGP Multicast Conceptual Knowledge. MPLS Basic understanding of LDP, TDP, MPLS L2/ L3 VPNs. In-depth knowledge of services like DHCP, QoS, NTP, HSRP, GLBP, VRRP, ARP, NAT, ACL, PBR, GRE tunneling, IP SLA/ object tracking ACE (10/ 20/ 30 Modules and ACE 4710 Appliance) CSS 11500 Content Series Switches WAE Hardware WCCP (Web Cache Control Protocol) Wide Area Application Services (WAAS) 4. x and earlier Digital Media Player (DMP 4300 / 4400 Series) Digital Media Suite (DMM / Digital Media Manager, SNS / Show and Share) In-depth knowledge of HTTP, SSL and different application layer protocols (Preferred),
Keyskills :
troubleshootingswitchesrouterscisconetworkingroot cause analysisroot causedigital medialan switchingobject trackingrouting protocolscatalyst switchescommunication skillsmultimedia frameworktechnical assi