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Network Engineer L2

3.00 to 8.00 Years   Mumbai City   20 Aug, 2019
NETMAGIC IT SERVICES PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!We are Opening for Network Engineer - L2Primary Responsibilities:

  • Responsible to carry out the troubleshooting on Networks and Appliances
  • End to end Implementation of network devices, related appliances, leased links
  • Extend technical support to the Clients over email, portal and phone
  • Responsible for the uptime of the client infrastructure being managed / monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
  • Shift report generation on daily issues handled / escalated in the form of Daily reports.
  • Work on the Service request, Incidents and Change request
  • Monitoring & Management of Network & appliances
  • Ensure earlier resolution to the issues to meet SLA
  • Ensure hardening & patching of devices meet compliance standards
  • Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
  • Generation of various weekly & monthly reports
  • Desired knowledge on monitoring tool like Netcool, Hobit, Zabbix
  • Strict adherence to defined policies, processes and procedures
Secondary Responsibilities:
  • Customer related sundry activities
  • Creation of Knowledge base (SOP documents)
  • Awareness of IOS related securities
  • Help project team in commissioning of new customer and change request.
Regards,HR Team

Keyskills :
switchingroutingesktopsupportmanagementnetworkmanagerdesktopadministrationnetworkadminserveradministrationnetworkadministration

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