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NOC Engineer

2.00 to 5.00 Years   Mumbai City   22 Jan, 2021
Angel Broking Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Position NameNOC EngineerTeam reportingIC individual contributor roleWork experience2-5 years.Job description

  • Monitoring and supporting On-premises and cloud-based infrastructure
  • Diagnosing infra and application alerts, events, or incidents
  • Provide L1 support to all the infra and application issues.
  • Co-ordinate incidents to closure
  • Send regular updates to leadership and stakeholders about the incident
  • Drive RCA and collaborate with action owners
  • Ability to effectively capture, store, analyze & present metrics data
  • Demonstrated skill and passion for operational excellence by using automation and process improvements
  • Strong problem-solving skills. Ability to look beyond the problem and contribute to design improvements
  • Demonstrates exceptional written and verbal communication skills with ability to adjust communication style based on the audience.
  • Demonstrates ability to collaborate across teams and overcome obstacles by resolving issues regardless of team boundaries.
  • Promotes a positive team environment by modeling behavior that supports good morale.
  • As a 24X7X365 organization, shifts, work on holidays and on-call responsibilities would be expected
Requirement / Desired Skills
  • 2+ years of Technical support/Systems administration/Network administration/NOC background desirable
  • Strong troubleshooting skills, understanding of support tickets, monitoring, processes and metrics
  • Experience resolving issues and requests in a timely manner
  • Excellent verbal & written communication skills
  • Ability to think proactively, passion towards problem-solving
  • Dependability, strengths in teamwork and communication
  • Attention to detail, and desire to complete work accurately and quickly
  • Strong understanding of Linux and Windows operating systems
  • Nice to have Understanding of Production Monitoring solutions using APM tools (Example: Graylog, Kibana, Dynatrace, Datadog etc.)
  • Nice to have understanding of Redis, Memcached or any other memory caching or session caching will be a plus.
Preferred qualificationProven ability to troubleshoot and identify the root cause of issues.Ability to effectively capture, store, analyze & present metrics data.Demonstrated skill and passion for operational excellence by using automation and process improvements.Primary ResponsibilityMonitoring, Site reliability, troubleshooting, Capacity utilization, server provisioningEvaluation ParameterMonitoring: 40%Issue Resolution and RCA: 40%Communication, Documenting: 20%Expected Date of joining1 month or less notice preferredSystem requirementLaptop7AM - 3 PM. 2PM 11PM; 10PM-7AM(weekly rotational every months)Morning afternoon evening nightWeekend : comp offINTERESTED CANDIDATE CAN ALSO APPLY ASAP

Keyskills :
issue resolutionrcatroubleshootingwindowslinuxmonitoringroot cause analysisprovisioning ticket

APPLY NOW

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