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Office 365 Administrator

3.00 to 6.00 Years   Mumbai City   14 Feb, 2023
ACMA COMPUTERS LTD
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Office 365 administrators have a wide range of responsibilities, which can include:
    • Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively
    • Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
    • Troubleshooting technical issues such as email delivery failures or authentication problems
    • Managing the deployment of new features or functionality after they have been tested in a staging environment
    • Providing training to users on how to use Office 365 effectively
    • Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails
    • Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected
    • Providing support for mobile devices that use Office 365, including Android phones and iPhones
    • Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
    • Duties & Responsibilities
      • Maintain a high level of availability for all Office 365 services, including email, SharePoint, OneDrive, and Teams
      • Monitor service health and performance, and take proactive measures to prevent or mitigate issues
      • Manage user accounts, licenses, and permissions in accordance with company policies
      • Configure and manage security settings and compliance features to protect data and ensure regulatory compliance
      • Perform regular backups of data and systems, and develop and test disaster recovery plans
      • Stay up-to-date on new features and capabilities, and plan and execute upgrades and migrations as needed
      • Collaborate with other IT teams to troubleshoot and resolve technical issues
      • Provide Tier 2 and 3 support for end users experiencing problems with Office 365 applications and services
      • Write and maintain documentation for procedures, processes, and configurations
      • Train and support end users on the use of Office 365 applications and features
      • Conduct research and make recommendations on new products and solutions to improve productivity and efficiency
      • Monitor trends and developments in the Office 365 ecosystem, and keep abreast of changes in the competitive landscape

Keyskills :
administrationemail supportapplication supportoffice 365email migration

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