Officer

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

• Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Activities: - Outward clearing under CTS, transfer transactions, NEFT Processing, MIS, Queries, Vendor Billing, Casa form processing, Handling Logistics requests, Re-dispatched of Debit Card, Credit Card, Combi pack, Cheque book, FINODC processing, Duplicate Statement generations and allied activities.
• Job holder is accountable to ensure error free processing for all financial transactions (ebbs, e-branch, PSGL & other related applications) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
• Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines.

Business

• Ensure Timely resolution of customer queries & complaints
• Being client centric understands customers requirements, able to apply them and guide other team members

Processes

• Consistently exceed productivity, accuracy and timeliness norms
• Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
• Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions
• Cross skill self across in at least two different process elements and product areas
• Utilize all training opportunities available.
• Maintaining smooth interaction and TAT s effectively for all activities

• Ensure updation of all registers, trackers & MIS on a daily basis.
• With Ownership look for end to end resolution of Issues being encountered.
• Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity

Risk Management

• Adhere to laid out processes and procedures while completing process actions
• Ensure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
• Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
• Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
• Inculcate the practice of doing Right the First Time ( FTR)
• Ensure appropriate and adequate documentation is in place for process actions.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the India / Retail Liabilities / Clearing/ to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• RBI, NPCI and FEMA guidelines.

Key Stakeholders

• Articulate customers needs, and proactively develops rapport.
• Improve overall customer experience through TAT improvement
• Ensure friendly, fast & accurate services to both internal & external customers

Other Responsibilities

• Challenges the status quo, understanding that change is the only constant in the organization.
• Actively identifies and manages potential resistance to change
• Improve overall customer experience through TAT improvement

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
music makinginternal auditcost reductionservice qualityoutward clearingfinancial marketsretail liabilitiesprocess improvementcustomer experience