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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 10 - 18 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Position: AVP (operation) Location : Mumbai (Mahape) Experience : min 10 years Salary : 18.0 LPA Job Profile : AVP Operations - Experience in Insurance process (BFSI Domain) will be preferred - To ensure the SLA Targets are met within planned time, cost and quality norms by ensuring effective utilization of the allocated resources. - To ensure the development and maintenance of Standard Operating - Procedures (SOP) and other documentation to ensure uniformity across teams and processes. - Responsible for process deliverables as per agreed SLAs and quality. - Performance Management. Ensure timely appraisals of the operations team. - Ensure that attrition is managed in the business and the right people with the right skills are recruited into roles. - Handle escalations - internal from within the organization and external from clients. - Liaison with various departments within the organization. - Take the lead in implementing new systems and processes. - Actively participate in the conference calls and suggest areas of improvement to the client. - Address any people management issues on the operations floor. - Plan shift management and floor planning. ,
Keyskills :
shiftmanagement peoplemanagement corporateliaison sla salary business insurance attrition management operations appraisals maintenance performance utilization documentation PWS Deliverables SourceSelection CPSR tatementsofworksow