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Opening for Customer service executive for Mumbai location.

1.00 to 4.00 Years   Mumbai City   16 Mar, 2023
Spirient Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hello,Kindly check below Jd for Mumbai location.Job profile: Customer Service Executive / Team leadClient:Blue DartLocation:Andheri east,MumbaiExperience: 1-5 yearsJD:Conduct handling of inbound customer calls as per the defined standard operating procedures and in adherence to the customer service quality parametersConduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales targetsRecord the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickupsConduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating proceduresCoordinate actively with the tracking team for the tracking of shipment status and forward pertinent customer queries to the tracking team in a timely mannerConduct handling of customer claims and complaints on the account of exceptions in delivery of shipments and coordinate with operations team for effective resolution; conduct escalation of the issue in case of non resolution.Thanks,HR-Spirient Solutionshidden_mobile

Keyskills :
telecallinginbound callscustomer supportcustomer service

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