Opening in _Senior Officer

Job Description

*The Role Responsibilities Product / Domain Knowledge
• Able to perform Operations work which are straight forward and repetitive
• Has basic understanding of processes and products
• Should possess basic knowledge of KYC Documents CDD guidelines
• Possesses and applies basic expertise to his area of work
• Keeps up to date with changes to products and processes
• Should be aware on the process changes communicated by TL / Unit Manager
Process Management
• Able to quickly adapt to changes with regards to process, projects etc
• To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
• Deliver required output in TAT and Accuracy
• To ensure that all Instructions related to unit are processed within the agreed timeliness and accuracy as specified in the SLA with country
• Processing and decision making as per the Process Note / Departmental Operating Instructions manual and group standards as applicable
• To ensure that errors highlighted are rectified or reported on the same day of errors identified
• To report / escalate exceptions to the Supervisors
• To identify and report all exceptions on non-compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• To report system/applications issues on time
Capacity Planning
• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at processing level
• Raises issues when they see the task is at risk
• Completes work as assigned
Operational risk Management
• Understands what the various risks are at maker level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes the fundamentals of operations risk
• Awareness on KYC related fraud / account take over fraud
• Comply with Group / Country KYC/CDD Guidelines and adhere to the relevant Controls and Checks
Behavioural Capabilities Precision Accuracy
• Performs tasks accurately and thoroughly; double-checks the accuracy of the process
• Handle all transactions as per the laid down policies and procedures.
• Able to understand what quality work is and should strive to contribute towards it.
• Upholding the values of the Group and Company always
• Adherence to Service Level agreements & ensure to have NIL Pass 2 errors & NIL customer complaints/breaches
• To report accurate data in PS Tool and to report accurate data/MIS to the management
• Compliance with all applicable Rules / Regulations of the Company and Group Policies and adherence to the Organization s Code of Conduct
Client Centric
• Able to create impact directly or indirectly through professional behaviour and appearance.
• Understands that the action he/ she does has an impact on the customer directly or indirectly.
• Understands basic customer service requirements and relates error free processing to customer service
• Responds promptly in an efficient and accurate manner as per the required TAT Communication
Communication
• Ability to communicate clearly so that understood by the recipients.
• Ability to understand instructions and written documentation clearly and accurately
Problem Resolution
• Understands the situation and perform right escalations
• Being able to provide data for performing root cause of the problem
• Ability to speak up when in disagreement and opposition
• Ability to understand the existence of crisis and conflicts
• Able to work in a team with good interpersonal skills
Managerial Capabilities Stakeholder Management
• Understands and knows who the stake holders are and meets SLAs.
• Able to provide timely and accurate response to queries / request raised by Stakeholders
People Management
• Able to cooperate and work as a team in an open and approachable style.
• Be good team player taking team s goals in to consideration.
Change Management
• Understands the need for change and willingly accepts it
• Able to quickly adapts to changes with regards to process, projects, behaviour etc
• Ability to look beyond self-interest to collective interest
• To positively respond to the pace of change
Data Analytics
• Able to analyse the process to understand the dimensions of the job
Our Ideal Candidate Experience greater than 4 years
• Data Entry Operator
• Typing Skills
• Reading and comprehension
• Basic Banking knowledge
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Keyskills :
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