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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | mbedded / System Software |
| EmploymentType | Full-time |
1 year relevant and 2 years contact center experience. Hands-on on any of the following tools like IEX, Aspect, BluePumpkin, Avaya CMS, MS Office. Good English communicationKey Result Areas MCA role is responsible to manage Real time performance and raisealerts required basis the escalation metrics. Adherence management. Intraday reporting. Attendance Management Exception entries into WFM toolsPLEASE FEEL FREE TO CALL ON 9819347783 OR WHATSAPP
Keyskills :
bpowfmreportingavayawfm-forecastingavayacmsrtarealtimeanalysis