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Operation Manager

3.00 to 8.00 Years   Mumbai City   16 Jun, 2023
Skyleaf Consultants
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forOperation ManagerProduct description:Experience:
    • 4-7 years
    • Prior team management experience required
    • Startup experience is a plus
    Purpose of the Role :A Hub Manager role is a manager position responsible for managing overall business delivery at the hub.About the Position:This position is accountable for instilling the right culture amongst hub team as well as driving the business of the hub successfully. To achieve this a Hub Manager will be required to work with various stakeholders inside and outside the organisation. A healthy community at the hub will differentiate the best from the rest. Ability to have a laser sharp focus on member happiness and team development are key to be successful in this role.Overall Accountability:Hub Development:
    • Community Development: Effective delivery of community program to make work better for hub members.
    • Building & communicating the quarterly community plan for the hub.
    • Ensure high quality in program identification and connections to enable member business growth.
    • Driving high quality engagement programs that create a sense of belongingness for the member
    • Partner with hub crew to timely solve for any other potential member problems/ needs.
    • Marketing community programs to drive superior awareness and participation.
    Business Development:
    • Partner with Sales & Marketing team to deliver optimal hub occupancy level.
    • Ensuring quality and accuracy of data in Sales CRM
    • Solving for member expansion needs in partnership with sales team.
    • Delivering Hub P&L
    Team Management:
    • Working with Regional Manager to firm up recruitment plan to ensure business continuity.
    • Managing team delivery by setting goals for the team and periodic review with timely feedback.
    • Identify individual team members development needs and plan for training accordingly.
    • Mentoring the team on 91s purpose and values
    Hub Operations:
    • Ensuring overall Invoice accuracy and timely issue resolution.
    • Maintaining accurate hub MIS
    • Ensuring Accounts receivable at hub level is in control.
    • Ticketing
    • Change management of policy communication etc.
    • Monthly Budgeting
    • Monthly P&L
    • Monthly Hub Report
    • Market Intelligence: Gather and keep oneself up to date with activities in the area around co working industry
    Skills Required:
    • Ability to think and act decisively and make decisions when required.
    • Proven ability to forecast problem areas and strategically plan to solve for the same.
    • Impeccable organizational skills and capability to take ownership of tasks in a fast-paced environment.
    • Flexible and able to prioritize and manage multiple projects or tasks, as well as solve problems in a timely manner
    • Demonstrated ability to create and drive ecosystems
    • Strong written and verbal communication skills
    Primary Responsibilities:
    • Operations, P&L Management
    Regards,HR Team

Keyskills :
operationscommunity managementmisoversight

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